Up at The O2 Reviews Summary

Safety and Equipment

Pros:

• "You get suits or jackets and you also are attached to the line so no falls."
• "The guide was helpful and the equipments felt secure even during the windy condition on top of the dome."
• "Safety is paramount and ensure you understand what you are being told."
• "Harnesses all supplied and safety checked repeatedly before you start."
• "Everything (Harness etc) was clean and tidy."
• "They provide all the gear for keeping you safe, dry and warm."
• "You will get a comprehensive briefing and full help putting on your harness."

Cons:

• "Be warned about the clothing - it doesn't seem very clean and smells quite a bit."
• "However, at the top of the walk, the floor is grated so when I looked down I felt weak."
• "Mobile phones are not allowed to be used. And their own staff will take pictures and you need to pay them to get the pictures which is a sad part."
• "Only downside is that digital copies of the photos taken by the staff aren't included with the price of the climb."
• "When you do get to the top, you end up spending max 5 min there and then it's time to go back down which was a little bit disappointing."
• "I came down in the dark and rain, it was somewhat slippery and this was definitely the worst part."
• "I only wish that I had brought some gloves."

Experience and Views

Pros:

• "The views were absolutely incredible, seeing London from a completely new perspective."
• "An amazing experience."
• "Great fun climbing the O2 with a glass of bubbly at the top with cracking 360 degree views over the Thames Canary Wharf and London."
• "The climb was fantastic and provided lovely views."
• "You have a breathtaking 360-degree view of the city from the top and plenty of time to take photos up there."
• "The views of London were beautiful, the sunset was gorgeous."
• "Fantastic views."

Cons:

• "Visibility was limited in the rain, but we still had a great time."
• "Views spectacular but a lot of places are no longer visible as there are too many high risers."
• "If you plan to see a breathtaking view of the Canary Wharf, you will be disappointed: the view is obstructed by the newly built Intercontinental hotel."
• "It’s a bit expensive and if you are used to adrenaline activities and exercise then this will be on the very low end of excitement and a very easy walk up."
• "A fun thing to do. Not thrilling compared to more extreme climbs or particularly high, but more similar to a steep climb."
• "Felt slightly overpriced, compared to all other attractions."
• "Bit expensive at nearly £40 a ticket but we've now ticked it off our list so probably won't be doing it again."

Guides and Staff

Pros:

• "Our guide Bhakti was spot on, really energetic, knowledgeable and a credit to your team."
• "An excellent experience enhanced by our very personable and efficient guide Johnny."
• "Our guide Charles, was very helpful and he really made everyone feel confident/safe about climbing up and going down."
• "Our guide Olly was fantastic, and really made the whole experience amazing."
• "Thanks to our great guide Sam who made it a great experience telling us lots of facts on the way up and at the top."
• "Our guide was brilliant, friendly and knowledgeable."
• "Our guide, Theo, was friendly and knowledgeable, taking the time to speak to everyone and make sure that we all had a great experience."

Cons:

• "When we returned to speak with the staff afterwards they were polite and understanding, and then dialled the manager (Barry) who refused to attend the desk to speak with us."
• "We had Freya as our guide. She tried to be humorous but it came across dry, so it wasn't as enjoyable."
• "Their computer system is not the best as it hadn't logged our waiver forms, but this was not too much of a problem as we just filled in a paper one there and then."
• "This completely tarnished the experience for us and we are appalled at the level of service received."
• "Absolute rip off and awful customer service."
• "Shame the reception staff didn't tell us we could order water to drink at the top so we had to go 90 minutes without water on a day that was more than 30 degrees."
• "One hell of a experience. We paid 40 pound per person and just found it a bit on the higher side for the experience specially when photos are not included in it and you have to pay a whopping amount of 30 pounds if you wish digital copies."