Kwik Fit - Basingstoke - Houndsmills Reviews Summary

Customer Service

Pros:

• "Great service from KwikFit."
• "Completely trustworthy in my opinion."
• "Had an mot and service today all work completed from an mot fail and had the car back by end of business great customer service keeping me informed will use again thanks."
• "Despite being fully booked with appointments, Jarrod managed to squeeze me in and my tyre was fitted and I was back on the road within 30 minutes."
• "They were very friendly quick to change my tyre and offered some great tips."
• "The bookings manager was really polite and friendly."
• "Great staff done there utmost get me and my wife home and arranged a new wheel for my car. Big thank you to Andy for above and beyond for all he done for us."

Cons:

• "Turned up to find the tyres had not been delivered so wasted trip & tyre fitting needed to be rescheduled."
• "One of the front wheels now has all wheel nut covers missing, it seems as if they have been left off by accident."
• "This wasn't a good experience. Having 2 new front tyres fitted was a pretty straight forward piece of work. However on my way back from Kwik Fit I checked the Tyre Pressure Monitor and saw one tyre was dangerously over inflated."
• "Went here to have two new tyres on my fiancé’s car, Kwik Fit snapped his locking wheel nut and then said he was liable to pay £100 to then have it removed!!"
• "Despite being the only customer and there being several staff standing round chatting was told they were too busy to look at my car."
• "No apology, and broken coffee machine in waiting room. But my fault for offering to wait for my car."
• "Horrible service. I will never go back. They failed MoT just because I booked online for a cheaper price."

Efficiency and Timeliness

Pros:

• "Needed a new tyre then the guys spotted a suspension problem, booked me in ASAP and fixed both problems, well impressed with the quality of service and the general friendliness of the staff."
• "I will definitely be coming here for my vehicle needs in the future. Well done Ryan and the team."
• "Called for an appointment to check a tire with low pressure. Same day appointment."
• "I was passing through on my way up to London when my car developed a problem with the brakes. Dan dropped everything and was able to implement a fix in no time."
• "Prompt, efficient, friendly but professional service, and two new back tyres at a competitive price."
• "Always manage to squeeze you in when you've got a problem, staff are always friendly and service is speedy."
• "Fantastic, efficient and excellent customer service from Jarrod (reception) and Terry (fitter)."

Cons:

• "More staff than I've ever seen in a Kwik fit but all bar one of them spent the time I was there milling around doing nothing."
• "Very slow service here. Had to wait 1.5 hours for them to change two front tyres due to overbooking."
• "It then went in subsequently for two new rear tyres and an MOT. Tyres were changed no issue however the MOT was abandoned because apparently the car overheated and was not safe to work on."
• "Had 2009 Ford Fiesta serviced + MOT, never bothered to phone me to let me know the car was ready for collection and noticed a new dent in the front passenger side door."
• "Horrible experience today, arrived 3 minutes late to my booking to be told my time had passed."
• "Took a bit longer than planned, should of been 45 minute wait but took 2h30 in the end."
• "Shocking service, first person to drop the car in at 8.30 for an oil change, then to be told it would not be ready until about 5."

Quality of Work

Pros:

• "Being a lone female driver it was so nice to taken seriously when I had an issue with my car."
• "I will gladly recommend their services to family and friends for their reliable and trustworthy service."
• "A good, honest service when reviewing a wheel and tyre damaged by a pothole."
• "Fabulous service again, as always, would never think of taking my car anywhere else for servicing or repairs."
• "Staff were fantastic, customer focused and knowledgeable."
• "Absolutely fabulous service. A particular mention to Robbie - he went above and beyond."
• "The work on the brakes was good and I was informed of how much the parts they were replacing were going to cost and why."

Cons:

• "Came in to get a leak in my coolant system fixed, they gave me a quote for £220 which I went ahead with. Drove my car away once repaired and noticed the engine overheating as soon as it got above 50mph."
• "They tried to charge me for rear wheel tracking even though this is impossible on my car to my knowledge."
• "Would not use them again, as they are the typical garage who see a woman and they try to inflate the prices."
• "Sorted out my tyre from pot hole damage as I explained to them, I was told I needed a new tyre due to damage ok so I said doesn't my car steering and balancing need to be checked out? No the Assistant said."
• "They would have let me drive away with dodgy brakes had I not pushed the point."
• "Poor Customer Service. Booked a vehicle in for a brake repair with a weeks notice, when I arrive they don't have any record of the booking."
• "Treatment I received was horrible. Avoid!"