Morrisons Reviews Summary

Store Layout

Pros:

• "The aisles are wide and well-organized, making it easy to navigate through the store."
• "One of the notable aspects of this Morrisons location is its spacious layout."
• "It's nice place to have a wonder around as well."

Cons:

• "I found the entire layout of the store to be confusing...there was no feng shui."
• "Too small for starters with narrow aisles."
• "It still feels claustrophobic in the aisles although the layout is slightly better but being a smaller store do you really need an aisle with clothing/home?"
• "The new counters are very nice but can’t find things easily with new layout."
• "They are revamping the store and now I can't find anything without walking around the place."
• "The store itself is having a move around, so things are all over the place!!"
• "Pokey, needs to be enlarged & is desperate of an overhaul."

Staff and Service

Pros:

• "The staff were really friendly and helpful."
• "Great staff. Pleasant welcome at door."
• "Staff are helpful, polite, and professional."
• "Staff are generally friendly and helpful though."
• "What impressed me the most during my visit was the exceptional customer service."
• "Good selection of fresh fruit and vegetables, good fresh fish and meat counter, in-store fresh bakery, friendly staff whats not to like. Parking is always easy."
• "Use Morrisons Princes park regularly, especially fresh Meat counter, that team are the best, fantastic service, they always go the extra mile. Brilliant thank you."

Cons:

• "Some workers sit on their phones and take a good 5 minutes to come to the till to help."
• "Also staff can be quite rude and miserable at times."
• "Not all but a lot of the staff don't seem to care anymore."
• "The staff here are visibly overworked as the store is clearly understaffed."
• "Miserable staff no help at all. Avoid if possible."

Product Range and Availability

Pros:

• "Morrisons in Chatham offers an extensive range of high-quality products."
• "The shelves were well stocked and I was able to get all of my shopping."
• "Good value for money on lots of products."
• "High quality for great prices."
• "Good choice, good quality, good value for money."

Cons:

• "Really bad for vegetarian food. Much bigger range in other stores. Otherwise not bad but again limited range for frozen food."
• "Starting to use other super markets now or bigger morrisons stores as food shelves empty Sometimes for days, no chance of getting cooked food after 5 all sold out or the staff cant be bothered and want to clean up its almost like a family run affair joke."
• "Lots of products have very short sell by dates so didn't buy them ..disappointed with choice and prices seem to have risen..will be changing my supermarket."
• "Went in at 7am this morning shelves empty, brand new counters at back of store no one serving no stock available."
• "Shelves are not always stocked as regularly as they should be."
• "Fresh produce is not fresh but old to the touch and look."
• "Lack of choice, too much own brand, long check out queues, not enough staff and the whole store just needs a kick up the ...."

Facilities and Convenience

Pros:

• "Today's shopping trip was enjoyable for several reasons, easy parking and being able to purchase all the items on our shopping list."
• "The Morrisons in Chatham offers convenient facilities such as a pharmacy, ATM machines, and a café."
• "Parking was also hassle-free, with ample space available, making it convenient for customers to access the store."
• "Small so ideal in between main weekly shops. Pharmacy open every day. Friendly staff. Handy customer service. Bus stop right outside, ample car parking."
• "Love this Morrisons branch has everything you need great staff excellent parking and a petrol station and never have to wait too long at checkout or in the petrol station."
• "Morrisons also gives points if you have a reward card and parking is free."

Cons:

• "The wait for the pharmacy for an otc item was about 40mins... prescriptions are just as slow."
• "There are always puddles of water on the floor from the freezers leaking."
• "Fridges and freezers are always leaking over the floor."
• "Poor. There is water all the floors in the Isles where the fridges are not working properly. This is a serious health and safety risk."
• "Did not feel safe in store, little precautions taken for preventing the spread of COVID and customers not wearing masks - I won't be in a hurry to return."
• "Mother & toddler car spaces used by anyone, cars park wherever they please, seriously understaffed."
• "Car park had no lighting and in my opinion was dangerous."