Crayside Boarding Cattery Reviews Summary

Customer Service

Pros:

• "Crayside will send you messages about your cat's wellbeing on Facebook if you message them and have also sent us videos to help reassure us."
• "Check in and check out is quick and efficient and the pens are sparkling clean."
• "Very warm welcome and customer service from the staff."
• "Simon and Kathy truly go out of their way to ensure your cats feel at home and are as comfortable and as happy as possible."
• "The staff are extremely friendly, and very accommodating to the needs of the cats."
• "The owners made us feel completely at ease, even sending photos and updates while we were away."
• "The staff are all really friendly, welcoming and knowledgable and I could tell they all actually enjoy what they do."

Cons:

• "If I had any slight negative it would be the small window of opportunity to drop off and collect the cats, especially at the weekend when there are less options."

Facilities

Pros:

• "The pens the cats stay in are really lovely and modern, each one has a cat tree which is a must for our cat."
• "Their rooms looked brand new and were really spacious."
• "The kennels are spacious and clean and also have a cat tree so they can keep watch over the lovely gardens."
• "The cattery is absolutely spotless and the pens are a good size."
• "The runs are a lovely size, with nice views and a calm atmosphere."
• "The facilities were clean and there was plenty of room for their cat guests to move around."
• "Each pen has its own outside area where the cats can sit and watch the world going by."

Cons:

• "Never got a chance to experience the cat care side... Crayside demanded payment of the outstanding £41 charge as they could not afford to lose money, and refused repayment of the £20 paid deposit."

Overall Experience

Pros:

• "Our cat is antisocial and I was so worried about taking him to a cattery. Not only was he ok, but the team at Crayside cattery have nurtured him so well he has become friendlier, calmer, happier and cannot wait to go back for another retreat."
• "They have come home very relaxed and affectionate."
• "It's mine and my husband's first time using Crayside Cattery and we will never take our two furbabies (Loki & Luna) anywhere else again!"
• "I dont know what they do to my cat but they can carry on. He's so happy when we pick him."
• "We’ve just returned from 2 weeks holiday and collected our little fella Leo this morning. We are over the moon with how well Crayside cattery loved and took care of Leo like he was their own."
• "We've been using Crayside Cattery for the past 5 years and even though we've moved further away from where they're based this year, we wouldn't consider sending our furbaby anywhere else."
• "We are very happy that we found Crayside."

Cons:

• No cons provided under this category.