The Shy Horse Reviews Summary

Service

Pros:

• "The most welcoming lady as I approached the bar I was provided fantastic service from my amazing servers Luke, chris, and grace who wherr quick to help whenever it was needed."
• "You can tell the restaurant was well managed as all staff were great, atmosphere was good in there and generally a great environment."
• "Chris showed us to our table and was very helpful throughout the evening."
• "Staff seemed to really care about the experience that was provided."
• "Great pub with a lovely atmosphere - staff were very attentive and Abbie was great, regularly checking in and making sure we had everything we needed whilst giving some special attention to our dog."
• "Service truly outstanding - they were very friendly, helpful, went above and beyond."
• "The staff were attentive and friendly."

Cons:

• "Although very short staffed the service was reasonable."
• "The place was very busy and you could see the workers were understaffed."
• "Communication about the wait was poor and we felt ignored."
• "We came for what we thought would be a special Easter Sunday lunch and left severely disappointed."
• "I overheard staff frustrated that management left them understaffed and left early, which you could clearly see. Unfair to the chef and staff."
• "The young lady server wasn’t aware of the menu detail."
• "Drinks and a dessert were missed and had to reorder the drinks."

Food Quality

Pros:

• "Family and I had a very nice roast dinner... great value for money at just £5 for their main and only £1 for their dessert."
• "Food was lovely and well priced especially after being Chessington world of adventure."
• "Excellent food on a varied menu and a good range of drinks to walk it down."
• "The food was hot and freshly prepared."
• "The food was lovely, good portions, nice options, and not overpriced, also served without delay!"
• "The food was amazing, the service was excellent and we all enjoyed a relaxing evening."
• "The food was delicious and well priced."

Cons:

• "The food was thrown onto the plates and the vegetables were so overcooked, they were mash."
• "Food: DISAPPOINTING."
• "Food was mediocre, portions tiny."
• "The roasts seemed very overpriced for the basic food we were served."
• "I ordered the crayfish and crab linguinie. It only had small prawns, no sign of crab or crayfish."
• "Unfortunately our mains were extremely poor."
• "The food was very disappointing, we order the house special hamburger and king prawns with scallops."

Ambiance

Pros:

• "There is a garden which allows dogs, free parking and free wi-fi, all a great bonus."
• "Nice venue, although the interior is starting to look a little tired."
• "A lovely example of a welcoming pub with a good rang of beers and food."
• "Nice pub, lovely atmosphere."
• "The atmosphere was very cosy and warm, perfect for a winters Sunday afternoon."
• "Lovely well decorated vintage pub with nice, well presented tables and a real fire."
• "Have a garden area which is lovely during the good weather."

Cons:

• "The pub was over crowded and felt cramped."
• "This used to be a nice place to eat. Now, it’s overpriced basic food with terrible service."
• "The place was cold! The radiators were only luke warm when we arrived and were cold by 8pm."
• "We kept our coats on to keep warm."
• "We sat in 3 separate places and each was cold and draughty."
• "The restaurant area was filthy, with food squashed into the carpet."
• "CONDITION: DIRTY."