Bombay Wok Reviews Summary

Food Quality

Pros:

• "The food was really good especially the lamb sizzler (Teppan Yaki Lamb)."
• "All the ordered food was freshly cooked and to its perfection."
• "The food is fantastic and delicious but the service is a joke... and ruins your occasion if you are celebrating something... the waitress literally shouted at me because she couldn't hear me."
• "The food was stunning and the Chinese/Indian fusion works!!"
• "Amazing food, great value."
• "Very authentic indo chinese food."
• "The food was not only incredibly tasty but also worth every penny, especially for their unlimited food option."

Cons:

• "The food was luke warm at its best, and when the mains finally came after an error, they were too salty and too hot and lacked any taste."
• "The rice dishes were cold only luke warm and not cooked freshly."
• "The food is not great and the staff people are very rude."
• "Menu is so bad as no options but everything is so expensive and doesn’t taste nice at all."
• "Other items were slightly blend e.g Chicken Manchurian, Singaporean Rice doesn't have much flavour, Hakka squid not good at all we had to put chillies on top."
• "The food was tasteless I won’t recommend this restaurant"
• "Food was either too chilly or salty but imagining those toned down food was nice."

Service

Pros:

• "The staff is very helpful when ordering food 👍"
• "Have been here on the weekend. Pleased with the staff and service."
• "Staff are overly friendly (which is great) and the service is very quick."
• "Our food arrived quickly and staff were very attentive."
• "They were incredibly friendly and attentive, making us feel welcome throughout our visit."
• "Staff was very friendly and hospitality is best."
• "The staff at Bombay Wok were not just good; they were top-notch."

Cons:

• "We ordered food online at 9pm and they confirmed the order immediately. They waited one hour and 10 mins, which is near their closing time to cancel the order and leave us starving."
• "Awful customer service and delivery service times, and liars spoke to Lucy who is apparently the manager even after telling that two hours is too long to wait she refused to refund, with no apology!!"
• "Staff in particular manager and chef needs more training towards professionalism."
• "the staff including manager was unhelpful"
• "Had to ask for things like fork and bowl three times and even then some things were not delivered."
• "Had to wait for over 30 minutes and keep asking for some drinks."
• "The waiters need more training, they started to take away my group's dishes while I was still eating and he reached across over me."

Price and Value

Pros:

• "The price is on a little higher side but worth spending on food."
• "Price-Reasonable."
• "Great prices too."
• "The price for unlimited food is a steal considering the quality and quantity you receive."
• "Buffet price is good value per portion size."
• "Good efficient service with quality food at a reasonable price."
• "Food was great and value for money."

Cons:

• "There is no proportionate between the price and the portion size... very Stingy."
• "compared other restaurant its price is high but they gives you v small portion of food"
• "The prices are extremely expensive. I wouldn't recommend this place."
• "The place is very overpriced and not catering for that kind of price."
• "Pricing is overflowed, which they have to really look into, otherwise it could be a one-off stop over."
• "Overpriced. They charged my 2.5 year old son £11.57 plus service charges 12% and extra for seafood charges as well."
• "its pricey restaurant"

Ambience

Pros:

• "Would also like to thank the boss Jackson for the champagne and the decorations he did for my birthday."
• "Went with the family for my birthday.. Had a great night."
• "Beautiful ambience and generally prompt service."
• "This place has a great vibe to Dine in."
• "lovely ambience, prompt service with a smile"
• "The ambience was soothing, creating a perfect setting for a relaxed meal."
• "Great family atmosphere and occasional magic shows."

Cons:

• "We didn’t stay because the atmosphere was so tense."
• "The ambiance / seating is ok but not great."
• "And place is dull and boring in my opinion."
• "The table and the floor was sticky and dirty and the place was smelly and dingy."
• "The ambience & decor could do with some sprucing up."
• "The seating is very average and not very comfortable."
• "There were too much confusion and delay in service."

Management and Staff Attitude

Pros:

• "Very professional staff."
• "Excellent decor and impeccable service."
• "Great service by Lucy."
• "The staff are very friendly specially Lucy, Emilija, Velroy and Dixon."
• "The waiters are always pleasant & ready to help."
• "The service was great too and the staff is so very polite!"
• "The atmosphere is great and the staff is very friendly."

Cons:

• "The manager is rude."
• "Lucy, the so called manager was so unwelcoming and hostile."
• "I would NOT advise to go there. The staff is not accommodating very unreasonable and rude."
• "The manager louise sat on her laptop not bothered at all."
• "I must also mention the manager Lucy who is very rue and abrupt and the service is soooo rude."
• "The manager had an attitude, not welcoming at all; the staff present were miserable and lacked any customer service skills."
• "The manager is super rude and has zero customer service skills."