Beautyfini | Canary Wharf Reviews Summary

Quality of Service

Pros:

• "I’ve generally been happy with my nails, and if something isn’t working right, I let them know, and they act quickly."
• "The quality of the service they provide is what keeps bringing me back."
• "My shellac nails stay put and last forever. They don't even get a scratch on them!"
• "The Beautyfini team provided excellent customer service, and they did an excellent job with my gel manicure as usual."
• "I had a manicure and pedicure done by a professional who was really attentive and skilled."
• "Is always a good experience at this salon!"
• "Always pleased by the amazing work and professionalism of these ladies!"
• "I had my nails done via the express service with Lucy and I loved how she did them and the end result."
• "I'm very picky when it comes to my nails and I find it very hard to find a good technician. Today I had the most beautiful nails done and I absolutely love them!!"
• "Excellent nail technicians. They do an excellent job and insist on having enough time with you so that they can do a great job."

Cons:

• "The service was getting worse and worse for weeks if not months now, but my acrylic infill and gel polish today were an absolute disaster."
• "I got a Gel mani and she did such a rush job."
• "I have done my nails at the store for few times already it was always ok with the quality, but last week...all of them kinda not well."
• "Every single nail is different shape."
• "Shocking experience. I booked a full manicure and express pedicure."

Staff and Professionalism

Pros:

• "The staff is like a little family, and you can really sense the connection."
• "Very friendly staff and good customer service!"
• "Been coming here for my nails and brow threading for ages and would highly recommend to anyone living around the wharf."
• "On arrival the staff are very friendly and welcoming."

Cons:

• "The woman who was doing my manicure and pedicure was not very welcoming and warm."
• "I have used this place a few times! Staff are very rude specially all the nail technicians."
• "Absolutely terrible experience. I booked for a gel pedicure and the lady was extremely rude and rushing everything."
• "There is one manicurist in particular who is very scary."
• "Been 2 times, both times had issues with my nails."

Environment and Ambience

Pros:

• "The space is cozy with water on the side and some good tunes."
• "First time I went there in July I literally fell in love with the place,very clean and tidy..."
• "I loved the place, clean, nice location and most importantly great service."
• "lovely, modern, beautifully furnished studio."
• "This is such a beautiful professional amazing salon!"

Cons:

• "I’m really not a fan of Xmas songs; they get stuck in my head for days."
• "The attitude of employees - their non stopping chats, bursts of laugh and being very loud and unprofessional while leaving the customer endless times to wander around the salon without a word do not add anything positive to the overall experience."
• "I should add: didn’t feel clean- my technician was coughing and the one next to her sneezing..."

Price and Value

Pros:

• "100% recommend using this salon for all nail treatments."
• "Definitely recommend for a very good quality and super honest price."
• "Great little place for nails at very reasonable prices for London."

Cons:

• "It’s quite overpriced."
• "It was the simplest, most basic result I could have hoped for and cost me £28. I can get a better service in my local salon for £15."
• "My estimated 1 hour pedicure/manicure combo, which they chose to do at the same time and for which I was charged £58 was ended in less than 15 minutes."
• "I pre-booked and paid for an appointment online the total amount for the service. However, when I arrived at the venue, they demanded an additional £42 pounds."
• "Overall very overpriced - spent £110 on mani pedi and wax and not impressed with quality at all."

Hygiene and Cleanliness

Pros:

• "Always feel safe from infection as they are using disposal liner on every pedicure not to mention the salon is absolutely clean and bright not dirty as below review mentions."

Cons:

• "Also very poor hygiene - while was dressing after also having a waxing session, I saw the lady took the lining tissue on which I was lying, ripped the part that was hips below and binned it the other half she folded and put back on her station where she had her tools and wax etc."

Communication and Staff Behavior

Pros:

• "All the staff is friendly and I will keep going there as the atmosphere is also very cosy and relaxing!"

Cons:

• "I've asked my technician to make shape even on all nails, but she just made a face that she doesn't understand what I want and said "what exactly do you want me to do?""
• "Please don’t take bookings and rush people and get your technicians to multi task."

Booking and Pricing

Pros:

• "easy appointment booking, staff always friendly."
• "These guys are amazing! It doesn't matter what time you go they will always manage to find a time slot for you."

Cons:

• "When I arrived for my appointment, there was a note on the door saying closed."
• "They took my deposit and didn’t even turn up."

Overall Feedback

Positive:

• "Best nail salon I have been to in London."
• "The Beautyfini is the place to go if you want amazing nails!"

Negative:

• "Shocking experience."
• "Will not be returning."