The Greenwich Spa Reviews Summary

Massage Services

Pros:

• "One of the best deep tissue massages I have had in my life."
• "The therapist, Sam, took her time to understand my problem areas and she worked her magic."
• "Left the spa feeling much lighter and loose muscles."
• "Had the aromatherapy massage with Melissa. I feel taller, calmer, and fully relaxed."
• "Susanne and her team are consistently the best."
• "George has the most magical touch for massages."

Cons:

• "The noise from outside is loud and I could hear other people talking outside/ upstairs in the room with creaking floorboards."
• "The towel used to cover myself was a little damp so didn’t feel like it was 100% sanitary."
• "Ran 20 minutes late for a 30-minute appointment."

Professionalism and Staff Behavior

Pros:

• "Always received a really friendly and professional service here."
• "Therapists were very friendly, attentive, and professional."

Cons:

• "The beauty therapist was nice and friendly but lacked attention to detail."
• "Waited outside a closed shop, once she finally arrived all grumpy no hi or hello."
• "This person was rude, abrupt."
• "Staff make the whole experience so unpleasant."
• "Unhelpful staff, awful customer service."

Facility and Cleanliness

Pros:

• "The place is super tidy and clean, just a pleasure to visit."

Cons:

• "The place could do with some up to date tools like an actual foot spa."
• "Customers should be #1 ladies."
• "The salon should be cleaner."
• "No great sense of cleanliness."

Booking and Customer Service

Pros:

• "The salon is also great about fitting me in last minute, which I book and pay for online."

Cons:

• "I booked an Indian head massage...to find that the spa had closed its doors and no one was answering the doorbell."
• "I booked a facial only to have the appointment rearranged by the salon 3 times."
• "The owner of the salon was SO rude to me."

Laser Hair Removal

Pros:

• "I am super happy with the results so far achieved through the laser treatment."
• "Susanne is a star, super professional, informative and always up for a good chat."

Cons:

Facials

Pros:

• "Highly recommended facials as well, had one today and I am really impressed with how clean just one session left my skin."
• "WOW, I had a facial here and it was absolutely amazing."
• "I've had incredible facials from Rabia."
• "I had the Dermalogica Deep Cleansing Facial with Rabia, who was wonderful!"

Cons:

• "At the start all was fine but while Melody was doing my pedicure, another staff member Sarah asked me to move."

Appointment Scheduling and Policies

Pros:

• "Also, in this difficult time I feel they have been very open and clear about measures being taken."
• "The staff were extremely understanding about this and I cannot thank them enough for their good nature."
• "They really look after their clients with extra safety measures whilst keeping the standards great and the atmosphere relaxing."

Cons:

• "I arrived 15-20 mins early after not being informed that my appointment time was changed from 10:30 to 10:35, but it was minor."
• "Poor booking experience. Bookings abruptly cancelled, with little explanation as to why."
• "Rude staff and totally inflexible cancellation policy - I accidentally booked an appointment online for the wrong day, then realised within 30 minutes and called and asked to change it."

Staff Professionalism and Conduct

Pros:

• "Melodie was excellent. Incredibly skilled, experienced, great technique and lovely to talk to."
• "Had a lovely shellac spa manicure with Sarah, nails look great!"
• "Amazing Dermalogica facial with Lika!"

Cons:

• "Very rude staff, after contacting my doctor due to being sick that morning, I was told to contact them just let them know."
• "The woman on the phone was very rude. And unjust."
• "Your response is not only, rude, and impolite, but also an invasion of privacy."

Treatment Experience

Pros:

• "Made what could have been a painful experience really easy and not painful at all."
• "My skin felt so soft and looked so radiant afterwards."
• "The facial was amazing, so relaxing and really felt like Eisha got a lot out of my skin."

Cons:

• "I had a terrible experience with a massage that left me needing to seek medical treatment."
• "Have been a few times and all great but just been and have been left with what I can only describe as the worst kind of joke eyebrows."

Customer Service and Responsiveness

Pros:

• "I have one more appointment left here which I have paid for and they have been good about contacting me to rearrange."

Cons:

• "It has been a month since they have been trying to sort out the issue with their treatment."
• "Took my money and now ignoring my emails and calls."
• "They are terrible with customer service, very hard to get through to anyone."

Overall Impressions

Pros:

• "Definitely my go-to place for relaxation and beauty treatments."
• "The prices are so good for what you get."
• "I would 100% recommend and I will also be returning."

Cons:

• "It's such a shame as the treatments are good but the service is just terrible."
• "I had an absolutely horrendous experience with the owner."
• "I was left feeling really upset after my visit."