Thurrock Garden Centre Reviews Summary

Garden Centre & Plant Selection

Pros:

• "Impressed with size and variety of choice plants, tools, clothing, lights, garden accessories, ornaments."
• "Very nice garden centre with plenty of parking and a good selection of everything you'd expect at a garden centre plus an excellent range of summer houses."
• "Has everything you could think of that should be in a garden centre plus more."
• "They had a large selection of pots, plants, seeds, outdoor decorations, etc."
• "A very wide range of plants, tools, ornaments, the stock is amazing."
• "This is a big garden centre, you can purchase anything from garden furniture to plants, stuff for pets, children's books and gifts."
• "The garden center has a comprehensive choice of garden products, very healthy looking plants."

Cons:

• "Plants were a bit shabby"
• "They selling already died plants for cosmic price."
• "Wasn't a particularly good range of garden furniture to view."
• "Seemed to have very few plants but huge cafe area"
• "Not much choice as far as plants were concerned"
• "I was severely disappointed by the lack of selection of tools offered."
• "The Plants that I purchased had not been watered and not great deal of variety of trailing plants."

Restaurant & Food Quality

Pros:

• "Staff are friendly and the food is excellent."
• "The breakfast with events are brilliant, plenty of staff on hand to offer help and refill drinks etc."
• "Cafe/restaurant serving traditional and good quality breakfasts and lunches."
• "Make sure you visit Woody's the cafe they do amazing vegan cakes at reasonable prices."
• "5 stars for the food"
• "Woody's Cafe is always welcoming, with great coffee and a fantastic selection of cakes."
• "The food is excellent."

Cons:

• "3rd time occurrence kitchen staff ignore instructions"
• "Poor customer service, staff seem to feel due to Covid they are doing us a favour shopping there."
• "It’s quite pricey but the worst part is they don’t allowed dogs!!"
• "Service is very slow or there are too many customers"
• "Our latte could have been been warmer and later our tea cake only had one pat of butter, teapot just about did one cup each."
• "The food was very mediocre even tasteless."
• "Food was cold too"

Customer Service & Staff Attitude

Pros:

• "Lively staff...a really nice garden center."
• "Great customer service and very well presented"
• "The staff in Woody's are very friendly and helpful."
• "Outstanding customer service. Staff are friendly and very helpful."
• "Staff are polite and friendly and the tables are clean."
• "Staff always super helpful and friendly."
• "Very friendly and helpful staff."

Cons:

• "Possibly the rudest staff I have ever had to deal with. Not child friendly at all."
• "Very poor Management attitude, acting as if they are doing you a favour."
• "We were constantly told we had to move our pram then stared at and discussed by staff members (overheard) which intimidated us so much we left early."
• "Lot of Staff but far to busy to assist customers, difficult to find any."
• "The most rudest staff I have ever encountered on the till today."
• "The ladies in the cafe are miserable to no end."
• "But it seems like they don't want to show much help in finding things... Staff not helpful"