Merry Hill Reviews Summary

Shopping Experience

Pros:

• "Great shopping centre, with plenty of free parking with no time limit."
• "Great shopping centre. Lots of stores to shop in. Very clean and free public bathrooms."
• "Good lot of shops, first time we'd been and as it was first week of the New Year it was nice and quiet."
• "The range of shops was great everything we (well Mrs B) wanted."
• "Great little shopping centre with free parking and lots of stores and a retail park in close proximity."
• "Nice and clean. All shops well presented."
• "Great shopping experience loads of varied stores all under one roof."

Cons:

• "Parking was okay lots of spaces but so much queueing to get one and the multi storey had a gang of kids on bikes riding round in and out the traffic which was a bit dangerous."
• "The parking here can be a nightmare though so don't go on busy days if you don't like circling car parks endlessly waiting for someone to make room."
• "Parking here is an absolute nightmare - granted, we turned up on a Saturday but with all parking being on one level, we ended up driving around for 15 minutes just to find a space."
• "There are now lots of empty shops, and I now try and avoid this place as much as possible."
• "The only bad thing is how horrendously the car park is laid out."
• "Only issues is food hall seems dirty and not well spaced."
• "Parking however is difficult to secure."

Cleanliness and Facilities

Pros:

• "Lovely clean shopping center."
• "There are even cleaners regularly visiting the toilets keeping them clean!"
• "Excellent shopping centre, super clean toilets, they were displaying an award for cleanliness which they fully deserve."
• "Toilets are clean, lots of security visible."
• "Plus the whole place was spotless."
• "Big and clean place with a good selection of shops and loads of parking."
• "The toilets have had a revamp as well, lovely, clean, and modern."

Cons:

• "It's so sad how many empty shops there are but it felt very safe...lots of hand sanitizer everywhere!!"
• "The toilets smell lovely from the outside, but they are absolutely disgusting inside."
• "On busy periods they are absolutely trashed by scruffy idiotic kids and the cleaning regime seems a little lax."
• "Food hall area looked like a bomb had gone off in there, tables were left in a state and waiting to be cleared."
• "Like most malls now... looking a little sad with quite a few store closures and boarded up fronts."
• "Parking is a joke. Stuck on one carpark by cinema for nearly an hour."
• "Food court can be quite cold in the winter due to where the entrance is located."

Accessibility and Convenience

Pros:

• "You can access by car, with plenty of parking, or by bus from most locations in the Midlands."
• "Very big car parks, excellent public transport links."
• "Best to come in the morning as parking can become a problem especially for busy times of the year."
• "Ample parking space and easy access to shops."
• "Large indoor shopping mall with lots of outdoor shops too."
• "The car park was huge with ample spaces located around the shopping centre."
• "Good access for disabled shoppers!!"

Cons:

• "Main gripe is the location of lifts and escalators, you have to walk to the end of the couple of halls to get to one."
• "They are increasing the car parks to limit you to stay for only 4 hours!!!"
• "I just messed up all the impressions of this parking place and the fact that Google maps led me around the entire shopping center."
• "There are lifts to each levels however some are closed and locating the working ones was not so easy did have to ask for help I was disappointed that the mobility centre hiring out scooters no longer existed but wheelchairs are up for hire."
• "The layout can leave you lost and they don't have many maps which can become frustrating!"
• "Always difficult to get disabled parking place lately."
• "Only downside to the place is not enough lifts for disabled and pushchairs to use."