The Swan Inn Reviews Summary

Accommodation

Pros:

• "Stayed in the 'Gooseberry' bedroom which was clean and comfortable."
• "The bed was extremely comfortable and the room was clean."
• "We stayed in Pear room which was a good size. It was particularly cold when we visited but the room was warm and cozy."
• "Our room Pear was lovely, comfortable, clean and well furnished."
• "The bedroom was a reasonable size with everything we needed and a comfortable bed."
• "The bathroom was clean with a great shower."
• "Excellient 5 night stay in Swan Inn in lovely Hanley Swan wonderfully rooms Pear and Raspberry."

Cons:

• "1 room very cramped, ours a little better. But nowhere to hang clothes, only the ironing board cupboard which had 3 coat hangers on a rail."
• "Also the mattress wasn't particularly comfortable."
• "It was above the kitchen extractor fan which was noisy."
• "However my stay was jarred by my key braking in the lock and being unable to entry."

Service

Pros:

• "The staff were lovely but the food was truly shocking."
• "Staff really lovely and friendly."
• "The staff did everything to make the occasion memorable, the atmosphere was lovely and relaxed and the service was exceptional."
• "The staff fitted a large group of us in at short notice on a Sunday with no drama."
• "Friendly efficient staff."
• "The staff were very polite and friendly."
• "The staff were attentive and lively (young waiting staff, but efficient and importantly friendly - well done team)."

Cons:

• "Nice pub but three staff ignored us without acknowledgement whilst waiting at the bar."
• "But service deteriorated after that; food was passed over and across the table, and no one returned to take payment after we asked for the bill."
• "We waited 20 minutes for drinks, then I had to go to bar to remind them."
• "Very slow breakfast service...not a pleasant experience at all...staff were not friendly at all."
• "Shame, the same cant be said for the staff who quite frankly, were rude and not very warm or welcoming."
• "We went twice over the same weekend and found the reception from the person at the bar somewhat ‘off’. A smile wouldn’t hurt!"
• "With the staff being unhelpful we walked out at 8.30."

Food Quality

Pros:

• "The visiting Pork roast was delicious."
• "Great food, even the sandwiches are amazing."
• "Food is incredible... executed well and at reasonable prices."
• "The turkey roast dinner was amazing in both taste and presentation and we all loved our meals."
• "The smoked salmon mousse starter was also outstanding."
• "Food is fantastic and they have a good wine selection."
• "The food is incredible, beautifully presented, super tasty and clearly homemade."

Cons:

• "The staff were lovely but the food was truly shocking."
• "Very disappointing the food was bland the worst roast potatoes ever."
• "The food was nice but could have been better especially considering the price."
• "The kitchen staff stand in the veg prep area smoking."
• "The vegetables were lacking, would have liked a bit more, better still vegetables served separately."
• "We had tortellini but it had no sauce so was rather dry."
• "Very disappointing. My bbq beef rib was almost totally fat."

Atmosphere & Decor

Pros:

• "Loved the cozy, warm interior."
• "The dining areas are varied from the cosy original bar area to the ambience of the more formal contemporary rooms."
• "The Swan as always was beautifully decorted and lovely atmosphere."
• "The decor indoors and outdoors is great throughout the year, offering a variety of cosy and inviting, no matter the weather."
• "Dog friendly, large beer garden."
• "The pub is in a lovely location and looks like something out of a picture postcard."
• "The interior decoration is quite modern and the rooms are comfy and spacious with plenty of plug sockets."

Cons:

• "Didn't like the segregation of bikers only being served outside and only being guided to eat outside."
• "Very disappointed, noise because of wooden floors and echoes rebounding was truly bad."
• "Unfortunately the main meals of cod and monk fish were a bit over the fish was a bit dry on the top maybe been under a heat lamp!"
• "Terrible customer service. Got here to be told that we didn’t have much chance of getting any food as there was a large party in so just got some drinks."
• "Don’t host a bikers nite if you treat bikers like second class citizens. Absolutely disgraceful."
• "Not the most friendly of staff, definitely a bit snooty and elitist."
• "My girlfriend was spoken to like something the bar staff trod in! Very abrupt and not nice, we promptly left."