West Heath Surgery Reviews Summary

Facilities and Accessibility

Pros:

• "The surgery has plenty of parking, which makes it really easy with children and also the surgery itself is large, well spaced out and extremely clean."
• "Parking is ample with disabled bays near front doors."
• "The internal areas are clean and tidy with plenty of seating which takes into consideration the recent COVID requirements."
• "One of the best Dr's surgery, I have been to. It is clean and tidy inside, it has a big reception area, plenty of seating, and suitable for people with disabilities to get about."
• "The new building is a bonus as it's great to be treated in a nice new modern environment."
• "Everytime I have been into the surgery, it has been clean and bright."
• "The surgery is always so clean, it's easily accessible and everyone you speak to is so friendly."

Cons:

• "The Disabled parking leaves a lot to be desired, especially if all the front spaces are taken and you are expected to park round the back with no rear entrance."
• "Couldn't help my 2 year old daughter who had cut her finger, as I arrived only 2 people before me but got to desk to be told no doctors or nurses available try sellyoak surgery."
• "What is use of emergency walk-in clinic that never has the staff 🤔 disappointing."

Staff and Service Quality

Pros:

• "Dr Shah is an amazing Dr and always goes above and beyond, a true asset to West Heath Surgery."
• "The nurses are brilliant too and the receptionists are very helpful too."
• "Dr Shah went above and beyond to advise and support me with getting my son the medical supported he needed."
• "Reception team are fast and effective."
• "The reception staff are always friendly and eager to help and every doctor I have seen has been very thorough and have a friendly professional approach."
• "All the doctors have always been considerate and caring and helped me through serious illness."
• "The staff are always welcoming and friendly."

Cons:

• "Disgusting. Been phoning for hours and hours, always put in a queue."
• "The receptionists are incompetent liars. Didn't put through an urgent prescription."
• "Doctors really good but anything that needs signing utterly terrible took over 9 months to fill in a critical illness form for my severely disabled wife."
• "They constantly prescribe my sister antibiotics she is either resistant to or not in liquid form despite this need being put on her record."
• "Don’t bother taking urine samples in, they have spoiled 3 just this year."
• "I have never seen such a useless surgery like this. U call to book an urgent appointment the earliest they can give u is in 2 months time and they don’t care about their patients."
• "THE WORST SURGERY EVER! Not even worth of 1 star!"

Availability and Convenience

Pros:

• "West Heath Surgery is open till 8pm and on weekends which is perfect for getting appointments when you work."
• "I've been with the surgery for about 4 years now and I always manage to get an appointment or a call from a GP."
• "Always helpful and brilliant at getting my baby an emergency appointment if and when needed."
• "I have never struggled to get an appointment and the staff have always been really helpful."
• "Managed to get an appointment on the same day as ringing thanks to the professionalism, compassion and efficiency of Receptionist Louise."
• "During these covid times I have still been able to get appointments both video & telephone."
• "I’ve never struggled to get an appointment and the reception staff are so so helpful!"

Cons:

• "Over 3 and a half WEEKS of waiting list for APPOINMENTS or Repeat Perscripion APPONITMENTS."
• "Tried for an appointment on Friday said I would get a call back Saturday this didn't take place until 4pm."
• "Very poor service, after 2 years will be changing GP."
• "It takes forever to get though to them on the phone, then you have to wait almost a month to be seen."
• "Can’t get an appointment for weeks unless you want to complain to the practice manager then they have a cancellation straight away! Receptionists are rude most times."
• "Called as emergency today as been unwell for 2 day's. Offered an appt but only if I was there within half an hour."
• "App never works for an appointment and lord forbid you ring them."