Wildwood Reviews Summary

Category: Italian restaurant

Address: Outlet, Freeport Village Charter Way A1 & A2 Freeport, Chapel Hill, Braintree CM77 8YH, United Kingdom

Phone: +441376316000

Rating: 4.1
based on 129 reviews.

Service

Pros:

  • "Really attentive staff."
  • "Cannot fault them, superior service, food and price."
  • "Clean and welcoming staff."
  • "Service is quick and a little rushed as it does get busy."
  • "Service was fairly quick, all food was cooked very well. The waitress had a brilliant memory as well, top marks for her."
  • "Service was good, and waiting time for food wasn't bad either."
  • "The service was excellent."

Cons:

  • "The service in the restaurant was slow so we should have just sat outside."
  • "The service wasn’t bad it was just slow."
  • "The service was really slow."
  • "Very poor service this is at 2pm around 4 other people in the dining area. So slow."
  • "Service was poor - there were 5 tables and 7 members of staff but couldn't get their attention to order or pay."
  • "The service however was awful we booked a table for 4 as its the summer holidays it was logical when we arrived this lady shouted rudely at a colleague to seat us."
  • "Extremely slow and poor service. We were waiting over 20 minutes to be served."

Food Quality

Pros:

  • "Food was excellent, we had 3 different types of pasta and every single one was πŸ˜‹πŸ˜‹πŸ˜‹"
  • "Chips were 10/10."
  • "Finally discovered a decent restaurant that does great food, with very friendly helpful staff, nothing was too much trouble, we will definitely be back. 5 stars!!"
  • "The food was very good, could not fault it."
  • "Fries were delicious and calamari starter was scrumpy too."
  • "Lovely Italian food and vrills the bread on eat platter was divine and the cured meats were a luxury, the spaghetti pomodoro was perfect as well as the mushroom and grilled halloumi burger."
  • "The food was delicious, the service was amazing."

Cons:

  • "Restaurant is well decorated and spacious, plus the service was prompt but unfortunately the food was decidedly flavourless and uninteresting."
  • "There was no taste to it at all & chicken was hard as well like it’s been cooked long time before they serve it to me."
  • "Calamari was overcooked, mushroom and goats cheese penne was missing the goat."
  • "The marinade of herb chicken has too much of herb and basil which made it taste bitter."
  • "Food isn't as good as it used to be."
  • "Food was a disappointment, 3 dishes were over cooked, flavourless and not worth it."
  • "The gravy was essentially flour and water with a hint of salt and the dauphinoise potatoes tasted like chemicals."

Ambiance

Pros:

  • "It always has such a nice atmosphere."
  • "Great atmosphere."
  • "Lovely atmosphere inside."
  • "It was busy but comfortable."
  • "The whole atmosphere inside is welcoming and relaxed."
  • "Warm and homely restaurant."
  • "A lovely restaurant with a casual vibe, selling a good selection of pizza, pasta, burgers etc."

Cons:

  • "Music was a little loud, but thankfully they turned it down."
  • "Only down side is the lighting was very dim making it difficult to read the menu."
  • "The stairway to the toilets is beyond grim - needs a good clean and a fresh coat of paint - and the toilets themselves are nasty."
  • "The group of people near us were super loud."
  • "When going to the toilet the stairwell area stank of cigarettes."
  • "Music was incredibly loud and the impression was staff were kind of preparing to close an hour earlier."
  • "Didn't appreciate dirty lamp shades above my food so spoke to Manager."

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