The Cedar Brook Practice Reviews Summary

Appointment Accessibility

Pros:

• "No faults. Thank you very much. Five stars."
• "Was told to make an appt with nurse for a blood pressure check. Phoned and got an appointment straight away."
• "This GP never fails to amaze me, even though they are so busy they always find a way to get you seen."
• "I have found Cedar Brook to be a wonderful surgery. Yes reception is crazy busy but they answer the phones when they can."
• "First time of going to Cedar Brook medical Centre receptionist very polite, the nurse that took my blood's very chatty which put me at ease."
• "I have read the reviews and they just do not tally with my experience. Both times the receptionists were great, Victoria on the last call was outstandingly polite."

Cons:

• "Trying from last one week to get an appointment but not successful."
• "I’ve waited 4 weeks for someone at the practice to sign a form."
• "Poor service rude reception Long time waiting in phone for speak to receptionist and after an hour waiting time they will respond you we no have appointment call tomorrow morning and next day same issue."
• "Ridiculous practice. I am a GP receptionist myself and although this isn’t a receptionist’s fault, the GP owner and manager must make changes to their appointment and PATCHS system."
• "By hard to get an appointment for this practise as the phone is always on some strange Chinese music."
• "I have been on the phone for over 30 min nr 1 in the queue. I call them everyday at 8 in the morning to get an appointment and when I finally get through after 1 hour they tell me the appointments have finished for the day."
• "What a shame.. finally thought I was getting a call from a doctor.. only to get a text message instead. So still not spoken to a doctor..back to 3 week waiting.. will probably die first."
• "Been on hold as caller number 1 for over an hour. Honestly a nightmare to deal with, I dread when I have to make the call to them, better cancel your plans for the day!"

Staff Professionalism and Courtesy

Pros:

• "I would like to say how cheerful and police the reception staff have been and how quickly they sorted my problems out."
• "Nurse Ms Amanda McGeeney Was amazing! she put me at ease as soon as I entered the room."
• "Great doctors and very kind staff. Even when the lockdown was on and no face to face appointments were given by any other practice, they saw us when my son was wheezy."
• "Thank you to Dr Farzan who was so professional and caring throughout my sons treatment."
• "Lovely receptionist although not my surgery very polite and caring even though very busy they still kept up a fantastic rapport very grateful that they solved issue professionally."
• "Thank you Dr Sira for always listening and treating my grandmother, for always being so caring and thorough."

Cons:

• "The receptionist TOTALLY REFUSED TO PUT ME IN CONTACT WITH A DOCTOR, she has been EXTREMELY RUDE WITH ME."
• "Rude front desk staff. They choose not to answer the phone when I called them as a test while right in front of them to see how they are."
• "Long wait times when calling, rude reception staff who think they are trained doctors."
• "The doctors and nurses are very nice but the reception staff are awful."
• "Terrible! Horrible! Disgusting! For answering the phone I tried calling 12 times for my 3 months old daughter! I'm fuming!!"
• "SHOCKINGLY BAD!!!! WORST DOCTORS SURGERY IN THE AREA!!!! 2ND RATE DOCTORS - EITHER INEXPERIENCED OR JUST INCOMPETENT! THEY HAVE NO COMPASSION OR CARE FOR PATIENTS RECEPTION TEAM - UNCOOPERATIVE, UNSYMPATHETIC, UNHELPFUL, RUDE!"
• "Rude and unresponsive. Waste of taxpayers money!!!"
• "All the doctors and nurses are very professional and helpful but some of the receptionist ladies are not and loads of the times made seriously mistakes."