Address: 274 High St, Uxbridge, UB8 1LQ, United Kingdom
Phone: +441895239977
Rating: 4.7
based on 336 reviews.
Customer Service
Pros:
"They were very responsive and answered all of our concerns honestly."
"Jazz addressed my concerns promptly and helped resolve the issue."
"Courtney who showed us around a couple of properties and was very friendly, professional and helpful with any questions we had."
"She went above and beyond to find us a home and was responsive at all times."
"Courtny Murphy from the Uxbridge branch was absolutely amazing. Took time to understand my urgency and requirements and kept on top of keeping me informed and finding me my place within days."
"The agent was patient and highly responsive even during off-work hours."
"Her communication has been 100% on point and all my questions and queries have been answered with professionalism and speed!"
Cons:
"Now I’m having to look around for another home."
"One of their Sales Agent confirmed me in writing that our offer was accepted on a flat we liked. After few days same agent called me back to say that there's been another offer after the flat was taken off from the market."
"Terrible service will say they will call you .. and then they forget and give the property to someone else !!"
"The staff keeps on leaving, so the person you dealing with today might not be there tomorrow."
"They done a very poor job, Ive spend my time, spend my money to see the flats, sent everything they ask and they never respond me back."
"Mixed feelings, mostly bad.. they would have taken all our deposit if I hadn’t called the landlord himself and recorded the conversation."
"Saw a property I liked... After I emailed him my AIP he didn’t get back to me and then the house sold. Very poor service!"
Professionalism
Pros:
"Darren and Elmer are very professional. Very approachable and made the whole process go smoothly."
"Elmer has been amazing sales team leader since we first met him in 2020 then we met again mid of November 2022, we decided to look for another home as our family is growing and we found a house we love through Christopher Nevill."
"Courtny exhibited a high level of professionalism and remained incredibly helpful throughout the entire process."
"Elmer and his team are very supportive and professional."
"The whole process has been smooth due to the great quality of communication throughout."
"Their professionalism and effective style of work is remarkable."
"The whole team were professional with communication and advice."
Cons:
"They will treat you badly after you make the first rent payment."
"They never assist after you pay them the money and will make you run for your own money once you leave."
"They stop picking up phones and replying to emails after you vacate the property."
"Worst experience I have ever had with this agency. Have been chasing them for quarters now to get things repaired but nothing has been done yet."
"Very very troublesome experience in last 2 years."
"They gave me keys of property without cleaning anything. During 2 years, no help in repairs."
"Nobody in this agency listens. They just care about making commission."
Efficiency
Pros:
"Their efficiency in processing documents was commendable, allowing for a seamless and expedited move-in process."
"Billie Norris (Bills) is a Letting Legend. I would award her 6 Stars if I could! She expertly and quickly Let 2 properties for me recently."
"our agent Billie Norris was very responsive and helpful in securing our flat in one weeks time as we had to move in short notice."
"Gubs helped me through the process end-end and made sure everything was perfect."
"Gubs is a very patient and responsible person, and he helped me quickly find a suitable place to live in a short time."
"I believe it took only 1-2 weeks hardly for my online paper works."
"The length of time from the sales process to completion was less than 3 months even there were 2-3 weeks break for Christmas and New Year."
Cons:
"Nothing gets repaired on time. I am having to pay £200 more for bills every month because of their negligence."
"They do all sorts of tricks and delays in returning your money."
"You should always go for other estate agents in Uxbridge."
"They are the worst people I have seen in my life. I will go to the English judiciary. They are chasing them and I ask anyone to deal with this gang with a severe ban."
"I lost my meeting with Christopher Nevill. I had to take My things went to self storage, and when I asked them to help me with the expenses they caused, they refused to help me."
"They left me in the hotel to pay his expenses out of my pocket knowing that they are the reason behind my condition."
"Ridiculous service if David or someone else had call I’d might have a home by now."