Address: 5 Ave Maria Ln, London, EC4M 7AQ, United Kingdom
Phone: +442039584000
Rating: 4.1
based on 94 reviews.
Haircut Quality
Pros:
"I had a 3 month past overdue asymmetrical bob that I went in with and walked out of this place with the most fashionable bob I could have ever asked for."
"I decided to write this review because of the extremely wonderful service I received from Rob at Vidal Sasson, what an amazing soul and a fantastic cutter my hair cut is flawless."
"Senior Hairstylist (Shoutout to Daniel) are amazing and guide the training hairstylists so well! Such welcoming people who bring about a creative atmosphere!"
"If you're looking for the most innovative+fashion forward haircuts from the sweetest people ever, you should go here!"
"He gave me a fantastic cut."
"Came out not only surprised but truly happy with my new vibrant fresh cut."
"Magical cut!"
Cons:
"Worst haircolour ever!!!!. Don't go there. I'm a brunette, I wanted a sun kiss effect and cover my greys. I came out with ginger roots with uneven red, blonde and brown strips, not at all blended."
"The teacher was quite grumpy and after she cut it I pointed out that one side was longer than the other."
"For the second time I went and explained exactly what hair length I wanted. Yet ended up with another inch shorter. Why can't you understand your customer's requests???"
"The third time I went, the trainee was hopeless and not adequately monitored so the teacher had to cut away all her mistakes leaving me with a ridiculously short hair cut."
"I went in with beautiful, long hair and came out with 50% less hair that looked like it had been hacked with a machete."
"The trim was good but the fringe was an utter disaster."
"I had an awful experience, horrible cut, they were unable to fix it."
Customer Service
Pros:
"Couldn’t speak more highly of this team. I was in here the other day, and found the students polite and diligent, and the tutors talented, and passionate about their work."
"Highly recommend to any professional of every level and background."
"I highly recommend the place not only for its highly skilled staff but because it gave me the chance to learn about the process directly from Sassoon's experts."
"The front desk staff, the educators…even the people working away at getting the building remodeled…they were all very competent and pleasant."
"I will join my fellow local Google Guides in recommending this salon for its courteous customer care from coat taking to comfortably seated to offers of tea."
"The best customer service experience ever at a hairdresser in London."
"All round a lovely atmosphere of great service, care, respect for the customers and students all nurtured by the supervisor."
Cons:
"Reception staff were frankly horrible to me and took advantage of my disability to charge me more for a cut."
"Staff are rather supercilious."
"However, regardless of the haircut, the customer service was awfully rude."
"Very unpleasant experience! I booked my appointment via phone, at that moment staff told there's a time slot available Friday afternoon."
"I walked past Vidal Sassoon (Ave Maria Lane) this morning and saw two members of staff chatting at reception which made me think that I would pop in for a quick fringe trim. I was initially ignored whilst they continued their conversation."
"The receptionist wearing a blue shirt and beard was extremely rude and awful towards myself."
"Rude, racist and unprofessional staff here."
Academy Experience
Pros:
"I went here after being scouted by their trainees."
"I came more for inspiration and that’s exactly what I found."
"I am from karachi pakistan.I was at sassoon academy for sassoon blonds from 27th aug till 29th aug.It was a great experience .teachers are dedicated to there work.very professional environment."
"You can call to make an appointment but there are also walk-ins to cover the cancellations."
"Lovely experience. I visit the academy for abc mens 5 days course."
"Having been an advanced student here, I couldn’t speak more highly of my experience."
"Amazing Academy, warm environment, hospitality and expertise on everything that has to do with hair."
Cons:
"The student cutting my hair didn’t understand any English so I couldn’t tell her what I actually wanted."
"The teacher I met was very rude."
"Miss Snooty on the front desk breezily informed me that all the students were taken as some were off sick."
"The supervisor has never introduced himself to me and pull my hair roughly most of the time he touched my hair."
"I don’t want to think this is racist, but the girls who got the seats are white and I am not."
"The models seem to be tolerated rather than seen as a teaching resource."
"For £13 this was not good value, and I'd recommend going to other places that charge £5 or less."
Value and Efficiency
Pros:
"Paid £35 for a 10/10 balayage that would have cost me £280 elsewhere."
"Had a great haircut for only £13 (£3 If a student)!"
"I paid £12 for classic and would do it again."
"Enjoyed my time here and will be returning again. Insanely cheap for the service you receive and well worth it if you have an afternoon free!"
"Had a great haircut for only £13 (£3 If a student)!"
"My haircut was lovely and cut into a long bob style after having lots of damaged pink ends."
"Amazing place, haircuts are brilliant much better than other salons."