Wondertree Reviews Summary

Service

Pros:

• "Olga Sousa gave us excellent service, nothing was too much trouble."
• "I was seated quickly and with a smile. Monica was my waitress and she was lovely. Helpful, friendly and fast."
• "Carina was a great waitress and was always friendly and prompt."
• "The wait staff are very friendly and helpful (thank you Marina)."
• "We sat at table 77 and were served by Michal who was an amazing star."
• "Especially Ujwal was very helpful, thoughtful and kind."
• "Many thanks to Ewa, from Wondertree Heathrow, for an impeccable service."

Cons:

• "Another long wait before my drink was served."
• "A third long wait for someone to take my payment."
• "Waitress eyerolled us and rudely came back later with the right meal."
• "It took a very long time before they came to take our order."
• "The waiters don’t care about what you ask them."
• "The service on the other hand is substandard; it took them too long to get our order."
• "The service was absolutely horrendous. I was there with my 6 year old son, at 16.30 and the waiter was 'hinting' that we would be more comfortable in a different restaurant because we were not ordering at his agreeable rhythm."

Food Quality

Pros:

• "The tropical porridge is without a doubt the best porridge I have ever had."
• "Didn’t expect much from a vegan breakfast at the airport. But surprisingly tofu was really good texture, nicely seasoned."
• "Delicious vegan burgers, fries, smoothies tea and vegan ice cream."
• "The chili bowl was quite good."
• "The food is good and there are tasty vegan options."
• "Our order arrived quickly, the food was delicious, fresh & generously proportioned."
• "The calamari and pad Thai was perfectly cooked. NOT overcooked like many quick serve restaurants."

Cons:

• "Broth was cold and had no flavour, noodles were mushy, chicken breast was so dry."
• "Really bad burger and tiny portion of fries despite the £18 price tag."
• "The burger was so overcooked, and without any taste, that it was like eating paper."
• "Food quality below average and small portions, not value for money."
• "It was almost tasteless and you could barely taste the syrup."
• "Food was unbearable."
• "Ordered Fish & Chips, yet received cold bland fries & a fish with the strangest batter I have ever seen/tasted."

Price

Pros:

• "Impressed with the overall experience of having a bite to eat before we boarded. As their sign said, 'served within 10 mins of ordering.'"
• "Second time there and would definitely recommend."
• "Just had a really nice breakfast (almond porridge with mixed berries was delicious!!) with a coffee and juice for £11, totally worth it!"
• "Probably the best, reasonably priced airport food I have ever had."
• "Trust me, food was delicious. Mexican breakfast, the best."
• "Reasonable pricing for the quality you get."
• "Great food and great service."

Cons:

• "The price was very unreasonable considering both the quantity and quality of the food in general."
• "The price is super expensive."
• "Very poor breakfast bacon mostly fat, beans, cold beans and poached eggs that were no runny.... plus on top of the £12.95 they want an additional £2.95 to add two slices of toast."
• "Also paying an extra £3.95 for toast when you order an English breakfast is criminal."
• "Hugely overpriced (one slice of cold toast is £2.25)."
• "£34 for 4 small breakfasts was overpriced. Sooner they get a Wetherspoons in the terminal the better."
• "54£ for tasteless food.... I should've just bought a beer and had empty calories..."

Atmosphere

Pros:

• "The atmosphere is wonderful too."
• "The best seats are all the way at the back -booths with open views of the runway."
• "Made us feel very welcome and relaxed before our flight."
• "Nice seating areas and decor. Comfortable and cosy. Real tranquil areas."
• "The restaurant has a nice and welcoming décor."
• "Good music not too loud and nice ambiance altogether."
• "Casual airport dining at a handy location on a balcony overlooking the terminal."

Cons:

• "Busy is not always good."
• "Staff shouting across the restaurant, not a great atmosphere!"
• "Service was slow and poor."
• "It's overpriced, mediocre food made in haste."
• "Very bad service, food overpriced."
• "The staff was so rude they were not even ready to take order."
• "The food was OK here but in my opinion way more expensive than it should be."