Rara Caterers Reviews Summary

Food Quality

Pros:

• "The food tasted just as it did in our tasting at the restaurant."
• "The food is always exceptional and full of flavour."
• "Absolutely top quality tasting Indian/Nepalese food."
• "The food is phenomenal, the staff that were sent for the event were efficient and so sweet, and our guests kept saying that it was the best food they’ve ever had at a wedding!"
• "The food was fantastic and we good great comments from all of our guests."
• "The paneer tikka starter was probably the best I've ever had."
• "The food was freshly cooked, delicious and portions per head were very generous - the chicken tikka and kebabs went down a storm!"

Cons:

• "Partap over promised and under delivered."
• "The main problem was that chilli paneer been re used(makes you wonder what else) as you can feel straight away that paneer very firm."
• "The dessert was not properly refrigerated so could not be served."
• "The food did not taste anything like what we had on the food tasting prior to our event."
• "The food on our event was raw, bland and tasteless and nothing like how we discussed."
• "The vegetable curry was totally raw."
• "Chicken and lamb curry was full of masala no wonder you get the bitter taste, samosa no taste, onion bhaji no taste, veg curry tasteless, only daal had good taste."

Service

Pros:

• "They turned up exactly as planned set the Buffett up served the food then took all the China plates and cutlery away with them."
• "They were on time and couldn't do enough for us."
• "Many thanks to you and your team for the wonderful food you prepared for our party."
• "From start to end the service was absolutely outstanding."
• "They provided great service and great food."
• "The staff arrived on time, set up with minimum fuss and were well organised and professional the whole day."
• "The catering and bar staff were so attentive with our wedding party."

Cons:

• "However, on the day of the event his team was 1.5 - 2 hours late."
• "We later found out that he was double booked and prioritised the other event which was bit bigger than ours."
• "Received 2 of the same menu items instead of what was ordered and when called to ask what happened, was asked to pay more when the agreement was already made and confirmed via email."
• "After the event, we've had no apology or explanation - a really disappointing experience."
• "We were very disappointed with the outcome of the food and felt completely ripped off."
• "In addition, a lot of rubbish was left behind which we had to clear and transport."
• "They did not bring enough equipment or staff, leading to delays at the bar and serving the main meal."

Customer Service

Pros:

• "Mr. Partap was very polite and caring person."
• "Pratap communicated well with me and assured me that the caterers would be fantastic and he really delivered on this."
• "The communication throughout was great."
• "I would use their service again and recommend them to all my friends/families for their future events."
• "Pratap’s courteous behaviour would make us give him further business."
• "All the team members were professional and polite."
• "Amazing customer service for a last minute request."