NRG Gym Watford Reviews Summary

Gym Cleanliness and Maintenance

Pros:

• "The cleanliness and hygiene here are top-notch, and the spacious layout provides ample room to exercise comfortably."
• "It's always spotless and Bee and her team are always on hand to help with any questions you may have."
• "Everything is very sanitary and clean."
• "I came into the gym from 9am this morning and was delighted to see the staff member on shift cleaning down the treadmills."

Cons:

• "Very dirty, black mould everywhere and as soon as you step into the building can smell it, it gets stronger as you get up to the gym floor."
• "In reality the gym has been in a very poor condition for the past year or so, with machines always being broken."
• "Equipment has been out of service for weeks or months. Always no hot water supply. Sauna has not been working for months."
• "Horrible atmosphere, dirty machines not cleaned regularly by staff. Smells urine in the changing area."

Staff and Management

Pros:

• "From the state-of-the-art equipment to the dedicated and friendly staff, this gym has it all."
• "The staff are great and really helpful, and the people training have a positive attitude."
• "All of NRG’s staff are friendly, approachable and always make time for their members."
• "Been training here for over 5 years now but the staff here are fantastic. Super kind and helpful."

Cons:

• "Beware current and future users of this gym. They are bribing members to leave 5-star reviews in exchange for shakers."
• "Staff absolutely uninterested in anything apart from building their own social media pages and taking mirror selfies."
• "Gym has got some good equipment but always something broken and takes months for it to get fixed. Staff are pretty ignorant and not friendly."
• "Shocking experience and professionalism. The manager 'Bee' is incredibly rude and unapproachable."

Equipment and Facilities

Pros:

• "Large gym that rarely feels too crowded. The price point is great and I love the engagement with the local community."
• "This gym is the best in my opinion, close to my house, and it's £20 per month so it's also a good price."
• "Great gym with an amazing range of equipment and free weights that go up to a very heavy weight for those that need it."
• "Watford NRG has incredible facilities. From cardio to weights to strength training, etc. Huge variety of equipment and plenty of space."

Cons:

• "All of the equipment is worn down, barely any grips for the cable machines, lots of pins to set the weight on machines are missing."
• "Equipment always broken (stair master machines ALL broken for months now together with several other machines)."
• "The equipments are old and dangerously worn! It wouldn’t be a surprise if someone gets hurt by the free weights."
• "CRUSTY, RUSTY GYM! Broken weights everywhere way past their use by dates, uneven floors everywhere, rusty weights."

Value for Money

Pros:

• "The only perk is that it’s cheap flexible and close to where I live."
• "Been coming here for a year now and have been very satisfied with the experience. Great community great equipment and great staff."
• "This gym was terrible I had to cancel a gym membership due to a patella dislocation and still had to pay the membership and then had to pay an administrator fee."
• "Quality equipment for the price also respective staff and co-operative."

Cons:

• "Waste of money! Too crowded. The equipments are old and dangerously worn!"
• "Do not sign up for the 1 month membership. It cannot be cancelled after 1 month and they will hound you, with the threat of debt collection agencies."
• "They looted my money though I have informed my cancellation as I was really disappointed with their machinery’s and organisation."
• "Avoid at all costs. Rude, obstructive customer service for a less than no frills gym."