Hux Hotel Reviews Summary

Staff and Service

Pros:

• "Salvatore and the rest of the staff were so kind and accommodating."
• "The staff was very accommodating and nice."
• "AMAZING and friendly staff, very helpful and fun people!"
• "The staff are lovely, nothing is too much trouble and they welcomed my dog with a bed and a bowl, all without extra charge."
• "The staff were excellent. They went out of their way to make a birthday stay feel extra special."

Cons:

• "The bar tender with glasses and beard was actually very rude to me and my partner."
• "Despite the staff being friendly, to me this is unacceptable and I ended up wheeling my suitcase down four flights of stairs to avoid the lift."
• "When we managed to speak to the hotel they bared no responsibility and hung up when asked why would you not contact guests personally to explain rather than generic emails and were told they were too affraid of difficult conversations."

Rooms and Amenities

Pros:

• "My room was clean and comfortable."
• "The rooms are clean and have everything you need."
• "Really well equipped with bathrobes, bottled water and proper glasses, lovely big, fluffy towels, a comfortable bed and a rain shower."
• "The rooms are a little on the small side but are comfortable and spotlessly clean."

Cons:

• "The rooms are small, the hotel does not pretend otherwise."
• "The room was clean, and well presented, came with most amenities however a mini fridge would have been useful during our stay."
• "The room we had, which was marked as 'petit' was exactly that."
• "My room was in the top floor, at the attic. For very tall people it might not be their cup of tea."

Location and Accessibility

Pros:

• "The location was great and the attached bar was fun."
• "The hotel was close in proximity to many places and the tube station was an easy walk."
• "Fabulous find for visits to west London, a few minutes from the Albert Hall, the Royal parks are across the road."
• "Perfect central location to explore London."

Cons:

• "However, this hotel is not for anyone bigger than 5’5. Our room was decorated fabulously but very tight and didn’t have a full length mirror."
• "We stayed at the Hux in a 2 bedroom suite/apartment for a close friend’s 60th birthday. Despite facing the street the double glazing is very efficient and hardly any noise penetrated, resulting in a good sleep. The lift is on the first floor but staff happily brought and fetched bags, so no problem for me at all."

Decor and Atmosphere

Pros:

• "The hotel is beautifully and uniquely decorated."
• "The room was cleaned everyday and was very stylish."
• "The entire staff here is such a delight to work with! So nice and they go above and beyond on the hospitality front. The decor is gorgeous and fun."

Cons:

• "Also, if taxidermy is not your thing…look elsewhere."
• "The colour scheme in the hotel is unusual, our room was emerald green with a dark blue carpet."

Price and Value

Pros:

• "Price was amazing for location and value."
• "All the staff are really friendly and the prices are very reasonable for where this hotel is."
• "Highly recommended and I will be back whenever in the area."

Cons:

• "The size of the room was a deal breaker though, which didn't make it good value for money for us."
• "We booked a petite room for 1 night for a performance at the royal Albert hall. Location was perfect. The room was small but I knew that when booking but was perfect for a one night stay and had everything we needed."