Address: Canada Square, London, E14 5AB, United Kingdom
Phone: +442074182423
Rating: 4.1
based on 209 reviews.
Staff and Service
Pros:
"The staff were very friendly and helpful."
"Helpful and friendly staff. The ice rink size was enough and also, I suggest going there earlier before 1700."
"Really warm staff. Oliver really helped me feel comfortable and gave me some super tips."
"Staff are friendly and the process of getting your skates is quite quick."
"The staff on the ice were very friendly and helped us whenever our son fell."
"Staffs are helpful and well behaved."
"We had an amazing time at ice skating and plan to go again. Friendly staff also."
Cons:
"Staff were rude, not interested or helpful."
"Staff very rude and un-helpful."
"Staff were incredibly rude and refused to give us back our shoes once our session was finished."
"Girls that was working in Customer service was rude and not helpful gave me the wrong information however the workers on the ice was polite."
"The staff are not that friendly! Only one lady was helping whilst others were chatting or checking their phones."
"But the main problem was the staff. On the ice they behave like menacing, showing off and cutting up other skaters."
"Staff is terrible and did not say anything to the group betting on the security of the families and kids skating."
Facilities and Equipment
Pros:
"Absolutely glorious: fantastic location, large ice rink with great ice that is actively maintained with a zamboni."
"The ice rink is big enough for amount of people allowed in and I think it's great that it's constantly supervised by staff who are ice skating and helping people who fall."
"Decent Ice Rink. I like that it's covered overhead so there's no chance of rain making the conditions slippery."
"The setting is one of a kind, nestled amongst the skyscrapers of Canary Wharf and there is even a track to skate down between the trees!"
"This is one of the best rinks around, great location, undercover so unaffected by the weather, the skates are always good."
"The ice rink is a good sized one, kind staff members and good location."
"The ice rink is a great size and has a central podium where you can skate to and from."
Cons:
"You have to walk barefoot to get special shoes and then same when you finished, no lockers for shoes for more comfortability."
"Returned first pair of skates as blades were very blunt - friend swapped hers as the tongues were broken and causing discomfort."
"The ice rink has shrunk in recent years to about 1/3rd the size of what it used to be."
"The hockey shoes don’t have safety measurements as ice skaters do."
"The ice rink is probably smaller than others in London with silly rules."
"The skates were really blunt, the ice was melted (an area of it was closed off, it was so bad), bumpy and had leaves on it."
"The RINK - was so messy, there were leafs, on spots wet which is not safe at all."
Pricing and Value
Pros:
"Prices are reasonable. They do a family ticket which is good too."
"Children had a fantastic time on the ice which is a lovely 90 minutes. Cost reasonable and a small cafe open downstairs."
"It is certainly expensive, although it appears to be cheaper on Monday and Tuesday evenings."
"All in all, it was expensive but the quality was there."
"Very affordable too."
"The tickets were well-priced and included skate hire."
"Seasonal Skating in a great location at good prices. Book early and get early bird discounts."
Cons:
"Beautiful location with plenty going on in surrounding bars and restaurants.. but over-priced vs. the experience. Staff are rude and mostly disinterested."
"No discount if you bring your own skates either."
"The bar prices are astronomical!!!"
"Hugely overpriced."
"Pretty expensive considering it had 0 vibes."
"Only downside is was on the pricy side. I paid £40 for x1 adult and x1 child so bare this in mind."
"The price is very expensive and they charge a ridiculous booking fee even if you book it yourself online."
Crowd Management
Pros:
"Really good, not too crowded at the moment and the staff really helpful and pleasant to speak to."
"It wasn’t super crowded."
"Rink well mantained and staff super friendly!"
"Rink is really big so plenty of room and as it’s covered we didn’t get wet in the downpour of rain."
"Such an excellent evening out, with fantastic staff and a large enough rink for us all to safely skate and enjoy our evening."
"Great ice rink, good size and not too crowded when we went on a weekday."
"They do clean the ice after every session and the attendees on the ring are very fast to react to any incidents or falls."
Cons:
"Way too many people in each session. You can barely move on the ice-rink which makes it impossible for beginners."
"Too busy on a Saturday night. Many people dangerously messing around on the ice and knocking into you."
"Way too many people, you can barely move, not enough skate aids for children and then adults offering kids money so their child can take my child's skate aid we managed to get one between 4 children."
"Moreover, they let too many people on the ice, which is very DANGEROUS, people who cannot skate are falling all the time."
"Overall a good experience but I (And those in my group) felt they let on far too many people at once."
"There were way too many people. If you can skate even a little bit it is not enjoyable because it’s like being in a crowd of falling people!"
"Worst experience from All other ice rinks I’ve tried in UK. Overcrowded !! No space to ride just move slowly around other people, people riding in all directions - staff didn’t do anything just talk to each other."