Stellantis &You Vauxhall Crawley Reviews Summary

Customer Service

Pros:

• "Lauren dean was very polite, patient, helpful and very knowledgeable."
• "I am a Motability customer and I am so pleased with the service that Go Vauxhall give to me."
• "I recently bought a car through Lucy at Vauxhall. She was very helpful, so quick at getting back to me and always answering my questions."
• "Would highly recommend."
• "Anyone looking to purchase a car from Robins and Day I strongly recommend Raz."
• "The salesman that we dealt with this time was helpful and kept us up to date with how things were going."
• "Lucy was amazing throughout and was extremely informative and answered all questions I had."

Cons:

• "Leaves you feeling disappointed and not valued as a customer."
• "Never received the after sales call, which was supposed to take place after 2 days."
• "Don't expect to receive any basic customer service or any aftercare."
• "Unfortunately an unhelpful and unapproachable salesman led me to conclude my custom wasn't wanted so we walked out."
• "Shocking customer service. Disgusting communication."
• "Their phones are never answered regardless of which option you choose."
• "Phone calls and emails never replied to and various admin errors along the way meant we wasted considerable time and money."

Product Quality

Pros:

• "Great service, they prepped my new car and fixed the scuffs like you wouldn't know they were ever there."
• "The car was very well presented inside and out."
• "The service was courteous and professional."
• "She has a great comprehension of the Industry, managed to answer all of my questions without any hesitation and she seems to have a great knowledge about all vehicles and different Finance deals I was offered."
• "From start to finish I was treated with respect and had all the details and offers explained."
• "I was sold the Vauxhall Astra by Lucy Maughan and the entire process from start to finish was incredible."
• "I had the most amazing experience with Go Vauxhall Crawley. Ricardo was amazing, he was so quick and efficient!"

Cons:

• "I got my brand new vaxhuall corsa last year and have had nothing but problems with it."
• "Apauling product. Brand new Corsa hand brake failed. 300 miles on clock. Ended up in my front door."
• "Purchased used Vehicle within manufacturers warranty. 3 months and 3000 miles later there was an issue requiring a warranty claim."
• "Trying to get a refund for the repairs has been like getting blood from a stone."
• "Quoted me £500 to replace the CIM on my Astra despite the known fault being covered by a previous recall."
• "Had my car in over a week because they kept ordering the wrong thing."
• "Brand new corsa, had error message on day we picked it up, this was fixed, then after 200 miles on the clock parked car on a slope, handbrake failed and crashed into house."

Sales Experience

Pros:

• "I have never purchased a car through a dealership and I was more than happy with my experience doing business, very transparent and able to negotiate a very good deal."
• "Bruce totally understood what requirements my wife needed for her mobility car."
• "His customer service is second to none and he was not at all pushy, which made us relaxed from the very beginning."
• "Bought a used car from here. Roland was very helpful and was more than patient."
• "Roland was extremely helpful and was brilliant at helping me pick out exactly what I was after!"
• "I was so impressed the way Lucy dealt with my enquiry and all the questions I was firing at as to why I should get an Astra over the Focus that I ended up buying one."
• "I had a great experience buying a second hand Astra with assistance from Ras."

Cons:

• "I would avoid this business at all costs."
• "DEAN MAYER DISGUSTING BEHAVIOUR!!!"
• "I would avoid this branch like the plague."
• "Wish I never brought the car from Vauxhall and never will again!"
• "I will never deal with them again!"
• "Very bad service after sell used car, i called seller a few times to ask about DVLA, he said he done it, but i called DVLA to ask. They told me seller do nothing."
• "Sold me a scrap car!! Bought a mokka from these clowns, had 5 repairs done within doing 3000 mile, ending in an engine change."