Mimi’s Coffee and Dessert Lounge Reviews Summary

Staff Friendliness and Attitude

Pros:

• "Friendly staff, we was greeted by the (I assume owner, she was very on the ball and friendly) staff member."
• "Not to mention the wait staff, Beatrice-Elena, and Larisa were very sweet to me."
• "Staff were quick to serve and very friendly."
• "If you get Richard to serve you, you will understand what I mean. Great guy to talk to."
• "The staff who served us were also really lovely."
• "We asked for extra items for the kids (that were not on the menu) and the staff were more than willing to accommodate."
• "Staff very warm and friendly."
• "The owner who was super friendly and came to chat to us and check in on us a few times."

Cons:

• "The staff didn't speak to us nor greet us."
• "I spoke to the lady on the till when I paid but got the impression that my comments were just being ignored."
• "Service was very slow and unattentive."
• "The chai latte was delicious but the customer service was terrible."
• "We waited 40 mins for our breakfast only for it to arrive cold. We called staff she wasn’t one bit interested in listening."
• "She was very rude to me. I paid my bill and she start shouting on me for no reason."
• "We were rudely told that the windows are open. All three European women working there looked like they all hated their job."
• "Very rude waitress, rolled her eyes because we asked for actual glasses."

Food Quality and Variety

Pros:

• "Food was very tasty and filling and well worth the price."
• "My Sticky Toffee Pudding with English Custard was worldwide the best!"
• "Food was great when it eventually arrived."
• "Tried this for the second time. At first it was breakfast, which was fantastic."
• "Their deserts can contend with the best."
• "The waffles & crepes are amazing, plenty of options."
• "Food is always delicious, good portions and a good price too."
• "Waffle Banoffee taste really good and the dessert is massive...enough for two."

Cons:

• "The chicken burrito I ordered had barely any chicken but was filled with rice and beans."
• "The delayed arrival of our waffles and crepes, coupled with a disappointing Oreo crunch lacking substantial toppings."
• "Sausages were chicken but staff told me they were pork."
• "The second picture was from 2021 and the first from today. The sizes have become very small and yet the same price of £7.50."
• "We ordered 2 waffles at £8.95 each, we were really disappointed with today's quality and food."
• "I ordered the “homemade apple crumble” which was undercooked with crunchy bits of sugar everywhere."
• "The pistachio ice cream was tasteless and the honeycomb cheesecake was stale."
• "The bubblegum flavour was so disgusting with loads of food colouring and sugar."

Service Efficiency and Attentiveness

Pros:

• "Service was quick (she told us they were short stuffed but you honestly wouldn’t have noticed as the food and drinks came out quick)."
• "Service was very quick."
• "It’s been great during the Covid government eat out scheme - the place was heaving and the customer service was friendly as always."
• "After sitting for about 20mins and spending around £40 on dessert we was recieving very obvious dirty looks from owner."
• "Everything tastes great, especially the breakfast which is made fresh. Unfortunately, this is the cause of breakfast taking slightly longer."
• "Brilliant meal!"
• "We didn’t wait too long to order but she forgot my glass of water ( after coffee, I always drink water) Our poor waitress is buzzy bee."
• "The customer service was great. Very friendly & helpful staff."

Cons:

• "Service was very slow and unattentive."
• "The lady serving me was on the phone to a friend for some time before serving me in a very rude fashion."
• "Service was very slow today. It was not even that busy."
• "The staff member serving seemed half asleep, as if she got out of bed."
• "We waited 40 mins for our breakfast only for it to arrive cold."
• "We were rudely told that the windows are open. All three European women working there looked like they all hated their job."
• "Very rude waitress, rolled her eyes because we asked for actual glasses."
• "It was only after waiting for over 10mins we asked and they told us to go to the tills to order."