Three Crutches Reviews Summary

Customer Service

Pros:

• "Very welcoming, polite and Customer focused staff."
• "The new landlord (Rob) is very friendly and welcoming."
• "Rob (new landlord) was extremely welcoming & accommodating to my dog."
• "We had a friendly greeting on arrival and when we were asked if everything was alright they were genuinely pleased that we enjoyed the food."
• "Really friendly helpful staff and manager."
• "Service was good."
• "The landlord greeted us and was very welcoming."
• "The young boy with blackish brown hair was the only one who was very kind and respectful and showed great service!"
• "Thank you so much to Rob and the team at The Three Crutches for making my 60th birthday meal celebrations a great success."
• "Staff are pleasant and work hard to keep all happy... Rob the manager holds it all together and has time for everyone."
• "Nothing is too much trouble and the food was amazing."
• "We were greeted by a very friendly waitress who showed us to the table."
• "The new landlord was great and even popped over to make sure we were okay."

Cons:

• "Not a good experience, we went there for our anniversary and it was extremely disappointing."
• "There was a real lack of care."
• "The manager was rude when we complained about how long we waited for our food."
• "Other than the poor waitress who had to tell us the waiting time no other member of staff seemed to care."

Food Quality

Pros:

• "Food was excellent and we will be back!"
• "The bar snacks are to die for and the cookie dough dessert is big enough to share."
• "The food was excellent, pub clean, staff were helpful."
• "The food was great. Burger was very nice and so were the chips."
• "We had the sausages with creamed potatoes, onions and Yorkshire pudding, it was full of flavour and fresh."
• "The food was amazing, the best steak I’ve ever had!"
• "Had a lovely evening out with the family for my birthday."
• "Most of all Food was delish 😋"
• "We started with King prawn cocktails....very tasty...we then had the roast beef...cooked to perfection."
• "The beef and pork were tender, the chicken was succulent and the Butternut Squash Wellington was a hit with the vegetarians."

Cons:

• "The onion rings were very greasy."
• "The food was awful, burgers burnt, chips and chicken wings under cooked."
• "No condiments provided."
• "This Place is in a great location the service was pleasant just a shame about the food."
• "We waited nearly an hour for 3 sandwiches and some chips and when it arrived the presentation was not very good neither was the taste."

Atmosphere & Decor

Pros:

• "The inside is so much better with the back now a enjoyable place to sit."
• "Lovely log burner which was lit as soon as we sat down."
• "Neighbourhood gem!!!! Beautiful pub with a massive garden to seat outside."
• "Very cosy and beautiful interior,welcoming and stylish."
• "Lovely traditional decor and fab beer garden."
• "The decor is lovely too."

Cons:

• "Pub had no atmosphere."
• "Pub wasn’t even a quarter full and only one table had food in front of them."

Management & Staff

Pros:

• "The new owners are friendly and the pub and restaurant look amazing."
• "Rob was Amazing making sure everything was perfect."
• "Just want to say a massive thank you to Rob and staff at The Three Crutches."
• "This pub has been taken over by a lovely man, who is very welcoming and turning this restaurant around."

Cons:

• "Manager was rude when we complained about how long we waited for our food."
• "Manager said they can’t cope with more than tables of 2."

Efficiency & Wait Times

Pros:

• "Our food came out after a short wait which was great."
• "We went for Sunday lunch this time and WOW... it was very busy so there was a wait but expected if it is busy."

Cons:

• "The service was really slow."
• "We waited quite a long time for our food."
• "Waited about 45 minutes to get served while the waiters were picking their teeth in the mirror."
• "Waiting over an hour after ordering before the meal was served."
• "Turned up to be told they couldn't tell us what time we would see any food."

Special Events & Occasions

Pros:

• "We will be going back at the weekend for their Eurovision night!"
• "We will be back for a roast and can’t wait to swing over the Christmas period."
• "Catering for almost 30 people, everything went smoothly."

Cons:

Family & Pet Friendliness

Pros:

• "Very welcoming as we had walked through the snow with our 5 week old son."
• "My granddaughter was kept entertained and very happy in the children's playground, big thumbs up from the parents."
• "We had young children who loved the play area."

Cons: