Honest Burgers Chiswick Reviews Summary

Food Quality

Pros:

• "Juicy Burger 🍔 and so tasty… I highly recommend that one!"
• "The chicken ones were good as usual and the special was indeed special."
• "The menu as well is very nicely designed and explanatory."
• "Their crispy without being too oily. Perfect texture and flavour."
• "Flavours were amazing though!"
• "The burgers are quite tasty and are cooked to your liking."
• "I have been to around 8/9 other Honest Burgers, and this didn't disappoint."
• "The best burger in town."

Cons:

• "The only drawback was the fries were too tiny."
• "The burger I received was disappointingly dry and lacked the juiciness."
• "The patty with overcooked and lacked the usual expected tenderness."
• "I am ok with rosemary aftertaste chips but this many scraps under good looking chips is not a good deal."
• "I love honest burger but somehow they’re not as good as it used to be with chips!"
• "The burger itself is great. But the waiting time here is awful."
• "Burger, awful - tasteless, unseasoned and poor quality."
• "The burger was meant to be medium rare and it was very rare almost not cooked in some parts."

Service Quality

Pros:

• "The guys did a great job although the restaurant was full."
• "Service was fast and friendly."
• "Staff were very friendly and helpful, food was great, experience was brilliant."
• "The service was warm and fast, I had a BBQ sriracha that is the monthly special."
• "Good customer service."
• "The service was ok, when it got a bit busy you do tend to feel a bit isolated and left alone."
• "Service was very attentive and friendly too."
• "Staff is very friendly."

Cons:

• "Waving your hands in the air to get the attention of the waiters is not always a good thing."
• "People clogging the doorway waiting for tables can make the atmosphere a bit frenetic."
• "Service is now terrible. One hour wait for warm beers."
• "Management changed. Service is now terrible."
• "Partially due to the poor and rude service, mediocre food, and enforced tipping."
• "I had an initial issue a month or so ago with a takeaway, the customer service was excellent and treated me and my sister for a visit like VIPs and really made up for the issue I had."
• "On a regular basis they get your order wrong."
• "The staff were super accomodating and when there was a very minor problem they fixed it very quickly."

Atmosphere and Cleanliness

Pros:

• "The atmosphere is so welcoming."
• "Decor was nice in the seating area done up well comfortable and relaxed atmosphere."
• "Great atmosphere, tasty and succulent patty with great tastes. Friendly staff too!"
• "Very welcoming wait staff who were happy to let me sit wherever I wanted to."

Cons:

• "Room for improvement: furniture, floors and toilets would benefit from a renovation or a deep cleaning."
• "-1 star because the women's toilet is dirty."
• "All together nice experience all i would say they spent so much time and effort with the seating area they neglected the bathrooms which were run down and looked like they haven't been redone since last owner."
• "A never ending stream of depressing Uber drivers leaning into their phones whilst simultaneously picking their nose."
• "We were sitting against the wall and one of the chalk boards they had hanging up fell ontop of me."