Hanson Garages Reviews Summary

Installation Service

Pros:

• "The installation crew were equally professional. they turned up punctually and quickly got on with the job."
• "The installation team were excellent. Grafting with heavy panels in the rain, they were very professional and clearly knew their job."
• "The garage was built exactly as I had ordered and was erected, in the rain, in four hours, which I thought was amazing."
• "A great team of lads lead by Shaun installed it very hard workers."
• "The installation lads were polite, hardworking, very professional and left the site clean and tidy."
• "The guys arrived and had the building up in a day."
• "The installation team worked exceptionally hard on a very hot day and solved a couple of problems that arose without any fuss."

Cons:

• "We had a hiccup initially, they never turned up and we had to ring to find out the driver hadn't turned into work."
• "Seemed the fitters were in a rush to leave and it was finished to a poor standard and we were left feeling disappointed."
• "Rubbish was thrown & left down the back of garage."
• "The installation was a disgrace."
• "nearly every panel damaged, panels not lining up, window with massive gaps around it, door was damaged, fascias were damaged."
• "Shoddy workmanship, I had to get a builder in to rectify their mistakes."
• "BEWARE OF THIS COMPANY! I ordered a £6000 garage from them, 3 months later the installers arrived after already doing a 12 hour day installing a garage elsewhere."

Customer Service

Pros:

• "The service we received from the 1st visit to the agent to the installation and the after sales services were 1st class."
• "Hanson Garages have provided excellent customer service from start to finish."
• "The customer service Manager, Amy, was nothing but wonderful, she dealt with a minor issue extremely quickly and professionally."
• "The office staff were helpful and resolved a small issue with the design quickly and in a friendly manner."
• "Excellent after sales service."
• "Some issues with the original delivery and build were swiftly resolved without argument and in a timely and professional manner."
• "Great service throughout from agent to delivery and installation team, very professional, knowledgeable, polite, clean and tidy."

Cons:

• "The overall service could be improved with better communication."
• "Hansen Garages after sales are absolutely diabolical."
• "Sadly after sales and problem solving are not up to par."
• "Think very carefully before you buy one of their concrete garages with a Cembrit corrugated roof! Not fit for purpose and absolutely disgusting after sales support."
• "After some damage to my base by sloppy installation the company bluntly refused to get involved to rectify the matter."
• "Whilst I like the look of the unit, I feel that Hanson's customer service is terrible."
• "The guy at Hansons is rude unhelpful."

Product Quality

Pros:

• "Very happy with the new Hanson garage we have had installed at my property through white rose buildings Ltd."
• "5 star company selling a 5 star product."
• "Would highly recommend using Hanson Garages, they are a company who will go that extra mile to give you what you want."
• "Very impressed with the workmanship and materials."
• "The garage is very good quality."
• "Our new workshop is superb and came in at a much lower price than we expected for such a large building."
• "A good Quality garage at a good price compared to having a brick garage built."

Cons:

• "I would advise everyone not to purchase a garage from Hanson. The quality is poor and the customer service worse than the quality."
• "that disappointed I could cry after spending 9 grand on garbage the building is not square the garage door won’t work and isn’t safe."
• "window was left with silicone in only half of the frame."
• "The garage door is P..sing in water all around it... the timber frame to concrete panels have not been sealed."
• "Worst garage ever, had my garage up now for over a year and half and it's still damp and just about all the concrete sections are all mouldy with it being so damp."
• "Sadly not only does our new garage let in water there are other areas of poor quality, very poor fitting and poor professionalism."
• "Bought a top of the range garage costing £5500, erected in November 2020 am yet to use it as it is not dry."