Address: Reigate Rd, Epsom, KT17 3LA, United Kingdom
Phone: +441737360111
Rating: 4.0
based on 85 reviews.
Customer Service
Pros:
"We did receive a call from Darren Eggington after posting the above who was courteous and professional, apologising for his colleague's earlier call and cancellation of our booking."
"Can't rate them highly enough. From absolutely lovely sales and reception staff to top notch service department, VW drift bridge never fail to impress."
"James was honest, professional and helpful throughout the process."
"Very much appreciated the excellent customer service from the service guys, who were approachable, cheerful but very efficient."
"Stuart is not only a polite and fantastic salesman but a genuinely great guy."
"Love the car I bought today! Thank you Drift Bridge for opening again."
"Really pleased with my recent purchase experience from Drift Bridge."
Cons:
"They treat customers like mugs!!!!"
"Absolute joke company!!"
"Would highly caution and suggest avoid."
"Dreadful! Avoid!"
"Has put me off buying VW in future."
"However when a 2 year used t-roc is quoted for the same price as a new GLC on a 2 year lease, something is wrong."
"I almost bought from them but let down by their Audi sister showroom next door who refused to accept a PX on my Audi."
Sales Experience
Pros:
"Everyone who works there is friendly, helpful and knowledgeable."
"Particularly Jordan, who went over and above with his assistance."
"Stuart met me at the end of last year and at every step of my initial enquiry listened and really focused on what mattered to me."
"When approached by Chris (Sales Team) not once did I feel pressured into purchasing a car I did not want."
"Paul and his team in Sales are exceptionally professional."
"An absolute pleasure dealing with this company the customer service was second to none and a special mention must go to an employee called Ashley who made my experience smooth and enjoyable would recommend."
"From start to finish they made the process of buying a car stress free and enjoyable and took the time to listen to all our needs."
Cons:
"Their head of business shouldn’t be allowed to engage customers. Rude and a complete lack of interest."
"Don't bother phoning as telephone skills are awful, even when you are a paying customer."
"Dishonest denial from the garage, I regularly see employees parking these vehicles."
"Again rudeness from the staff from the get go."
"I'm no expert but fail to see how it could take 3 hours to see that a belt had shredded."
"I feel like you now tried to scam me by wanting £150 per hour for 3 hours to investigate or more."
"The agent was unhelpful, interrupting and at times rude."
Service Quality
Pros:
"New automated check-in for servicing is very clever & user friendly."
"I have been incredibly impressed with the service I have received."
"Great customer service by Honnie in the service department."
"Probably the only place in London that can do an entire engine replacement in under two days."
"Fantastic help and support from Neil and his team today."
"Efficient. Dropped car off. Phoned to say expect a video from mechanic informing of brakes exhaust system discs. Pads etc. Informed when ready to pick up. Car washed and inside valleted..very good"
"Excellent, reliable and friendly service."
Cons:
"Booked in for a service on a Scirocco only to be called to be advised I needed on rear shock (leaking), the car having covered just 30,000 miles."
"Whilst eager to help with my service light problem they unfortunately didn't hear me say that the engine management light was also on."
"Sought to book the car in, as requested by VW, for a battery change and software update on 17/08/2022 and was told by Drift Bridge Garage they were overbooked and to try again in January 2023!"
"Service dept very unhelpful in resolving this issue."
"Also had extended warranty and after 66 k miles and car being under 5 years old front drivers seat bolster collapsed and they wouldn’t repair it!"
"The garage did a good job with the complimentary car wash and car looking nice and clean both in and out."
"Service team don't bother to put the steering wheel, seat and mirrors back as it was."