"The team who fitted were timely, polite and professional."
"All the workers were polite, considerate and professional."
"Every member of the team we spoke to was polite, helpful and knowledgeable."
"Our experience with Windows Direct has renewed my faith that you can have reliable people round who do a good job."
"The proprietor is an extremely personable and customer focused individual."
"Andy and his team, were very efficient, finished ahead of schedule, always left a clean site every day."
"Staff are professional, friendly and ensured that my porch was completed in the agreed time frame."
Cons:
"The only slightly negative I have is that we had to wait a while for installation (they did make us fully aware of this before we went with them)."
"I contacted Windows direct over two months ago and asked them to come and take a look at my windows because there is water leaking through my windows sealing... Two months later I have still not had anyone look at my windows and water is still coming through."
"Simply awful service! left a deposit in October, promised January to start my conservatory, after countless phone calls and promises of call backs from Jim Pendrigh the owner which never happened I eventually gave up."
"The window are good. The service is more than poor... I had disgusting text messages from the company and its not what I would expect of customer service."
"Not sure of the quality or the fitting of the doors or Windows as we did not go ahead with it but the service we got was terrible and I would never use this company based on the service we got."
"When we phoned several times over several days we were told that no one was in the office to authorise the refund."
"The ten years guarantee is not worth a carrot for two years I asked them to replace a unit as the seal is gone... nothing until the guarantee runs out and then was told sorry we can not replace it now bunch of w.."
Quality of Product
Pros:
"Great service from start to finish, no pressure, very good price for an excellent product."
"The windows were fitted to a very high standard and are top quality."
"Put it this way they fitted the new bathroom window without even breaking a single tile!"
"The quality of windows and doors are excellent..I've had many houses over the years double glazed and these are probably the best I've had fitted over the years."
"The price quoted was the best we received and the work done and windows fitted appear to be of a high quality."
"The roof has made the room more like a sun room that is both cooler on the sunny days and warmer when it gets colder and will be able to be used all year round."
"Very pleased with the windows and back door."
Cons:
"The worse bit of it all during the early stages of worrying about my deposit I decided to just walk into the offices unannounced and stood outside for a few minutes to listen to them talking where it was like a scene from rogue traders."
"Terrible...my parents had work done by this company. Incorrect items supplied spent weeks waiting for replacements."
"Can't deliver on time. Was a simple supply only and it was 10 days late bearing in mind I had already removed old windows."
"There was one small glitch with the glass in our new porch door, I think a matter of crossed wires but Andy had no hesitation in sorting it out promptly and now it's perfect."
Value for Money
Pros:
"Would highly recommend to anyone needing anything from new porch to patio doors."
"Andy the owner came across sincere and genuine, also gave me a very reasonable price for whole house."
"Andy has been very patient with us and helped us find our favourite and best patio door to our lounge at an affordable price."
"Thank you for a GREAT JOB well done and at such competitive prices too with real genuine 'good' customer service."
"Price of work seems very reasonable."
"They are also FENSA registered and you get a 10 year guarantee."
"The workmanship standards are very good and I am thrilled with my new doors especially as they arrived so promptly and at an affordable price."
Cons:
"The window are good. The service is more than poor... I had disgusting text messages from the company and its not what I would expect of customer service."
"Can't deliver on time. Was a simple supply only and it was 10 days late bearing in mind I had already removed old windows."
"The ten years guarantee is not worth a carrot for two years I asked them to replace a unit as the seal is gone... nothing until the guarantee runs out and then was told sorry we can not replace it now bunch of w.."