Floor Sanding Experts Ltd Reviews Summary

Work Quality

Pros:

• "The floors were actually restored to a color and richness that was even better than I hoped."
• "He did a fantastic job and now the scratches, which were very bad, are barely visible."
• "The quality of work completed by Clyde and his professional team was exceptional."
• "FSE have transformed these boards into a beautiful sanded and stained masterpiece."
• "The result is wonderful - beautiful smooth floorboards, with any cracks/holes/wobbly boards repaired."
• "The overall finish of our floor exceeded our expectations."
• "The completed work is of a very high quality and I am very pleased."

Cons:

• "Very disappointing how things worked out; unfortunately the quote was based on a calculation made by the adviser who forgot to add on a section of the floor."
• "They cut many corners, and did not even use any grit progression in their sanding."
• "When my floor was sanded this week, I was left with black marks on my walls and the floor still rather gritty."
• "But apart from that, the finish of the job was absolutely abysmal."
• "The workmanship was extremely poor."
• "Initially i thought the work was ok, but one thing i noticed was the stuff they put in the creaks starts coming out within a month."
• "Avoid avoid avoid! Bad experience from start to the end: pushy on signing a long contract, sander coming to your house with no manners and lacquering rubbish on top of the board."

Customer Service

Pros:

• "Great Communication from the team all the way to the finished product."
• "They were really responsive and accommodating to the changes I had to made."
• "The Floor Sanding team were quick to respond with a quote."
• "Their customer service was second to none."
• "The team were punctual, tidy, and very professional."
• "They were very easy to work with and consulted me throughout the process to help me make the best decision."
• "I dealt with Oscar who was professional and polite, responsive to emails."

Cons:

• "We booked them in advance, they didn’t turn up."
• "And so we did, but the reply from the rude and extremely indifferent woman dealing with our job, was that they would only give us back £150 of the 800 we paid them."
• "What happened? Yep, they contacted her and I therefore had no idea that they were stuck in traffic and were running late."
• "Really frustrating and poor customer service."
• "Appointment for estimate booked for a 12-2pm slot today. Organised my day around it. Email at 12:10pm to say they wouldn't be coming."
• "The initial response to my complaints was too slow for any comfort."
• "I was repeatedly ignored, and ended up having to hire another company to resand and finish my floors."

Professionalism

Pros:

• "Can't recommend Nick highly enough."
• "I recommend this company unconditionally."
• "I recommend them to everyone."
• "I can confidently give them a solid 10/10."
• "Highly recommended 5 stars."
• "I would highly recommend the service of these guys."
• "Honestly I cant imagine anyone doing a better job!"

Cons:

• "STAY AWAY!!!!!!!!!!! If I could give MINUS 10 stars I would!"
• "Unbelievably rude and unprofessional. I rang up to get a quote for some residential floor sanding work and the guy told me he 'had other things to be doing'."
• "NEVER BOOK THIS COMPANY. They are professional during quoting and before the work and then outsource to people who don’t have a clue."
• "Absolutely a joke to call themselves 'Experts'. They sent over a fellow to sand our floors, he was foul mouthed and always in a foul mood."
• "DO NOT TRUST. DO NOT BOOK WITH THIS COMPANY"
• "And if you try to complain don’t waste your time with the appalling customer service, very well trained on the broken record technique."
• "This company takes neither pride nor responsibility over their work."

Reliability

Pros:

• "The guys turned up on time, told us the floor would be complete by the end of the day. And it was."
• "I wouldn't hesitate to use them again, or recommend them to others."
• "I would not hesitate to use The Floor Sanding Experts again in the future."
• "Many thanks and high recommendations!!"
• "Tom from head office answered our questions promptly."
• "The team at The Floor Sanding Experts were extremely professional in all my dealings with them."
• "The price quoted was the most competitive against 5 other companies."

Cons:

• "When the quote came through, this didn't cover the area that we highlighted on the floor plan in the WhatsApp message which was disappointing as it was made explicitly clear."
• "4 visits to remedy faults which assessors agreed were not up to standard."
• "The job went from £1,000 to £2,000 because THEY had quoted incorrectly."
• "Tried to blame it on conditions changing and told me to do it myself."
• "The quotation we received was inaccurate, they conveniently missed out an entire floor landing, and subsequently raised the quote after the job was accepted."
• "Waste of time. Turned up on wrong day for initial appointment. Then didn't turn up on the right day."
• "On the day they where meant to arrive they didn't turn up!"