Jacksons Of Arley Ltd Reviews Summary

Product Range and Stock

Pros:

• "They still have everything under the sun you could ever want but it can now be found on shelves and racks."
• "The best comprehensive camping range that we have found."
• "Great shop with loads of stock, reasonable pricing a great selection of kit."
• "This place is my new favourite! All the camping gear you can ask for and more you didn't know existed!"
• "An independent specialist camping shop with a fantastic range of equipment on the shelves for caravan, motorhome and tents."
• "They now have a massive tent display on the mezzanine floor more than they use too."
• "Always a brilliant selection and fair prices."

Cons:

• "I must have visited on delivery day as most things upstairs was still in boxes and not on display."
• "I was disappointed that none of the 3 items I wanted were available but I enjoyed browsing around."
• "Only downside was some of the shelves were empty. The store is very dated and could be brought up to a more modern standard."
• "Alot of the shelves and displays were a bit messy and not fully stocked."
• "It's only the start of the season so not fully stocked, they didn't have what we wanted but the shop is still brilliant."
• "Not been here for many years, good shop but it seems to cater to very high end campers now."
• "The actual Jackson sign outside had letters missing."

Pricing

Pros:

• "Competitive pricing too, generally much better than go outdoors for camping gear."
• "Prices are competitive and in some cases cheaper than others, so you will not break your budget."
• "Most things just as cheap or cheaper than the Internet and you can see what you are buying at the time of purchase."
• "Prices were cheaper than Amazon for the product we brought which was great to support an independent company."
• "Good stock of products at reasonable prices."
• "Fantastic selection of goods and fairly priced."
• "Everything that you could want for your camping and caravaning experience."

Cons:

• "Jacksons does have a great variety of stock but I feel those things are overpriced and you can find them elsewhere at a better price."
• "Lots of product choices, some things are a bit on the pricey side for example the clothing."
• "Pair of walking trousers on sale from £80 to £35 bargain I was thinking when I got home and checked on amazon they are going for £15 what a joke and a rip off will never shop here again."
• "Just be aware that a lot of the prices are a bit 'inflated'."
• "Jackson's are a great caravanning & camping shop, along with a good selection of outdoor gear. Can be a bit pricey though."
• "Very expensive."
• "It is a little pricey and things could be bought a lot cheaper elsewhere."

Staff and Customer Service

Pros:

• "Very helpful professional staff."
• "The Staff are amazing and really helpful especially when looking for spares/accessories etc."
• "Staff are great and know there stuff very helpful."
• "An excellent store with really helpful staff, especially Martin who helped us purchasing an awning and nothing was too much trouble."
• "Very polite and helpful staff."
• "Very friendly knowledgeable staff always there to help."
• "Staff very pleasant and helpful."

Cons:

• "Not the first time I've encountered staff with an unhelpful attitude."
• "The woman at the till was unfriendly, unhelpful and even rude. Not going back there."
• "When we arrived it was chaos with drivers going in all directions."
• "Went here today to buy a tent that we had seen yesterday and the staff and the manager were so rude and unhelpful."
• "As a new customer I didn't get a hello or can I help you off any staff."
• "Bad points: older lady at the tills seemed like she didn’t want to be there."
• "From years gone this family business has lost its touch some of the staff are snappy rude and not customer focused."

Facilities and Accessibility

Pros:

• "Although it is a bit difficult to get into the grounds, there is a fair sized car park at the front of the store."
• "There is also a cafe upstairs for drinks and food."
• "There is onsite parking and toilet facilities in the cafe."
• "Useful cafe upstairs serving reasonable food at reasonable prices. Surprisingly good coffee!"
• "Good value café there too tasty food."
• "Little cafe upstairs which is fantastic great food, great service."
• "Cafe upstairs, clean toilets."

Cons:

• "The only downside is it's in the middle of nowhere. No signs anywhere."
• "Staff shut the cafe before advertised times."
• "Can't let you sit in with a take out cup even though the cafe is open to the shop."
• "Cafe pricey for the quality. Though staff lovely."
• "There was toilet facilities for the public and a small cafe which I'm sure is usually open when not in lockdown."
• "Cafe sells nice food and not badly priced."
• "Cafe uses PG tips and food was nice and price was ok."

Pet-Friendly Policy

Pros:

• "We only use Jackson for their cafe it is very good and reasonably priced. It was a very hot day when we visited so did not stay too long."

Cons:

• "Was disappointed to read no dogs allowed, glad I checked b4 leaving, due to cost of fuel and heat wave.. After 30yrs Jackson's will no longer be my first go to supplier."
• "Not dog friendly anymore, due to customer complaints?"
• "Very good at what they do however due to customer feedback apparently now no longer accept dogs in the store as we care about the welfare of our dog we refuse to leave her in the car on the carpark so we can't use the store."
• "Imagine my shock on getting to the entrance to see a sign saying 'Due to customer complaints dogs are no longer allowed in store'."
• "Love this place but unfortunately they don't allow dogs anymore, due to customers complaining."
• "Travelled a long way to come to this store, which we’ve used in the past, only to see a sign saying no dogs allowed due to customer feedback!"
• "Made a special trip after people enthusing about how dog friendly it was, only to find they had literally just changed their policy."