Sofa Factory Outlet Reviews Summary

Customization and Design Options

Pros:

• "Truly custom service and a custom sofa."
• "We were able to choose the dimensions, design and then the type of fabric from a huge range."
• "Made to measure service meant sofas fit our space perfectly."
• "Can't fault the customer service... accommodated all the changes we wanted to make."

Cons:

• "Although we were in lockdown they came when she said it would. The lads that delivered the sofa were also very good we just had new carpets fitted and they ensured that they didn't get them dirty."
• "A good talker could sell sand to the Eskimos but with a really honest review I have to say the quality is not really there and you are stood over when they delivered and goaded into giving a good review the product looks good on first inspection but the longer you have it the more faults you notice."

Customer Service and Support

Pros:

• "The customer service particularly from Mark has been spot on!"
• "Kami has mastered the fine balance between being professional, welcoming and friendly."
• "Great communication and he responds so quickly."
• "Kami was very professional she helped us design the perfect sofa and kept us updated on progress during the build."

Cons:

• "Kely is a wonderful lady and very helpful and polite but Mark doesn't know how to behave with customer, he made us upset and I will never go to this shop when he is at the shop."
• "We were informed it would be made up north but later found out it was made in Cradley Heath by not so good craftsmen/woman and we keep finding small faults even now like staples sticking through the frame fabric."

Delivery and Aftercare

Pros:

• "Delivered on time as promised."
• "Although the leg colour was slightly wrong, Mark was quick to fix this issue with no hassle to myself at all."
• "Delivery within the time frame specified and even visited the property to make sure they could get it in."
• "The delivery guys were excellent and made sure everything was perfect before they left."

Cons:

• "The sofas are still fantastic, they have kept their shape. Only issue we had was when turning the back cushion round as advised by sofa factory outlet, we noticed there was a material blemish on one of it."
• "I mentioned this to the delivery man and he offered to go out of his way and go to the pound shop to buy some adhesive stickers for the legs - at no cost to me!"

Quality and Durability

Pros:

• "They are comfortable and of excellent quality!"
• "A year on from the sofa's being delivered and they still look and feel like they are brand new."
• "Our sofas were made to measure and the quality of the sofas is brilliant."
• "I've had several custom made sofas made to measure over the years, the service is always professional the sofas they have produced have been to a very high standard."

Cons:

• "We keep finding small faults even now like staples sticking through the frame fabric."
• "The longer you have it the more faults you notice like the alignment of the two halves of a split sofa."