Haidilao Hotpot Birmingham Reviews Summary

Customer Service

Pros:

• "The customer service and the staff gave 5-star service from the moment we entered until we left."
• "We were greeted by Happy the manager, she was so friendly and couldn't do enough for us."
• "The staff was super welcoming and friendly."
• "Haidilao's exceptional service and delectable cuisine redefine excellence."
• "Hailan, our server, exceeded all expectations with her lovely and bubbly demeanor."

Cons:

• "It was a bit of a struggle getting to know how everything works. Language barrier didn't help."

Food Quality and Variety

Pros:

• "All of the food was a very high quality and very fresh."
• "They have a wide variety of soup options, dishes, and sauces available."
• "The food was so delicious and we are spoiled by choices."

Cons:

• "The structure of the whole thing is confusing with what is free and what is paid for at the self-service station."
• "The only downside is that it’s quite annoying that you have to pay for the sauce."

Ambiance and Experience

Pros:

• "The whole experience at Haidilao is really fun and entertaining."
• "Love the robot trolleys."
• "Impeccable hospitality pairs seamlessly with exquisite flavors, creating an unforgettable dining experience."
• "Always so much fun! Thoroughly enjoy interactive meal times."

Cons:

• "We needed up getting too much food as we had very little guidance."
• "The robot speaks in what we assumed was mandarin. And we had no idea what we were supposed to do."