Halfords - Wellingborough Reviews Summary

Customer Service

Pros:

• "Very happy with the customer service and was kept up to date with what was happening."
• "Great customer service today from a lady called Christie, couldn’t have been more helpful."
• "I was served by Vikki who was polite, knowledgeable and professional throughout."
• "Extremely helpful staff, Tracey went above and beyond with her customer service."
• "Visited Halfords Auto Centre several times now (next to store), excellent service each time, fair pricing, helpful and knowledgeable staff."
• "Best service I have had in a long while, From walking in shop Customer service(Nicola) to fitter (Luke)."
• "Fantastic customer service by Tracey at Wellingborough branch who went above and beyond to correct a picking error for an on-line order to be collected in store."

Cons:

• "Adnan it’s a joke, completely useless."
• "Really gone down hill this Halfords."
• "If I knew he was going to double charge me I wouldn't have done it."
• "Awful service, given wrong part. Then told by customer services to exchange at Wellingborough (they didn't have it)."
• "Staff upstairs is horrible, laughing from people and lying as well."
• "Customer service is somewhat lacking yet again."
• "Absolutely no customer service skills at all. I stood around waiting to be served - not acknowledged at all."

Product and Service Quality

Pros:

• "He said that he could fit the battery at that moment, which he did very efficiently, and I was back on the road within minutes."
• "The choice of headlight bulbs is great; from standard bulbs to halogen and to led hid's."
• "Also saved me more than £200 by inspecting a supposedly dodgy wheelbearing and finding it just needed a nut tightening, which was done without extra charge."
• "Purchased some new number plates and paid to get them fitted. Very helpful staff and a good job done!"
• "The technician Ryan was thorough and kept me in the loop regarding repairs and updates."
• "Received excellent service from Luke. Had my break light bulb changed. He was competent friendly and professional."
• "Fantastic service all round. Would certainly recommend."

Cons:

• "Ordered Castrol Magnatec 0W30 on line, collected from store. Only when I got home did I notice 5W30 in small print on the back label."
• "So i purchased an electric bike from halfords website and then got a call from the store telling me that there were no new bikes in stock."
• "After more waiting they finally tell me the reason. 'computer made an error sorry we can't help you, we only have one here and it's the display bike'."
• "Awful service! Ordered a bike online, got the confirmation text that informed me I would get a confirmation call before building. No call made!?"
• "Booked in for a bike repair, they sent text reminders, when I arrived after taking my bike apart and driving a 30 minute round trip, I had a person at the counter playing on his phone tell me they were too busy to do it."
• "Failed our mot over window wipers and said they wouldn't replace them for a week!"
• "It had bits missing bald tyres scratches and best of all no battery!!!!!!!!!”

Staff Attitude and Professionalism

Pros:

• "Always helpful and friendly staff always willing to help you out and direct you to your needs."
• "I was very impressed with Wellingborough Halfords store.I received excellent prompt attention to replace and fit a new battery."
• "Her manner was at all times professional and knowledgeable whilst also being friendly and helpful."
• "Very helpful staff member, very courteous and an asset to Halfords."
• "Mark could not have been more helpful. Came out to confirm colour of car and paint needed, was cheerful, respective and knowledgeable."
• "Many thanks to the assistant that served me, he appeared well trained, knowledgeable, had good customer interfacing skills and interested in his work, a real asset to Halfords."
• "Staff were very helpful and efficient."

Cons:

• "Shocked to say the least. Came to the counter and was treated like an idiot."
• "Saturday afternoon I walk in needing some advice so I approached the counter. 3 staff in black shirts and 2 in bright orange jacket all behind the counter. I was ignored for 8 whole minutes."
• "lazy shocking service. Will never go there again."
• "Not professional at all. Only to be ignored by the guy offering discount because his manager declined."
• "These guys won't help you at all unless you want one of the overpriced bikes they have for sell for 800+ maybe they get commission on the bikes they sell."
• "The manager, Mo, is rude, unpleasant and very aggressive."
• "Mo is aggressive, rude and unprofessional."