TeamSport Go Karting Nottingham Reviews Summary

Customer Service

Pros:

• "The track staff are great and always willing to help, staff also really interact well with everyone."
• "The politeness of the staff who encouraged us to give them another chance and take the discounted offer and visit again."
• "All of the young men and women who worked there were very amenable to me and my fellow visitors - aged 11-42 - professional, safe and fun to chat with."
• "Staff absolutely great, Jack, Adrian and Elizabeth more than happy to have a proper chat after the race had finished."
• "The friendly demeanour of every member of staff who work is something the establishment should be extremely proud of."
• "Everyone is so helpful and nice."
• "The staff were incredibly helpful, especially Ollie who black flagged her but, very professionally, helped her improve."

Cons:

• "Overall experience. Kids running the karting track no customer service skills at all."
• "Hello. Sorry I never do bad reviews but today I just had to. I mean the staff weren't kind."
• "The track staff weren’t friendly and seemed just to be going through the motions of their job."
• "Really poor customer service on front desk."
• "Shocking customer service."
• "Manager at Nottingham said he would call me Monday or Tuesday to discuss what had happened but now Thursday and still no phone call."
• "Disgusting service from TeamSport. Booked my son over and over again to keep getting his sessions cancelled."

Track and Equipment

Pros:

• "Great indoor karting track. Very professional with lots of stewards."
• "The track is fun."
• "The track and equipment appeared to be well maintained and safety protocols were in place and respected at all times."
• "Overalls clean and the karts well looked after, although 3 broke down causing more delays."
• "The track itself was great, especially because you can drift around most of the corners which adds more fun."
• "Helmets are new and clean."
• "The track's fun and has challenging elements."

Cons:

• "Almost an hour late after the booked time getting on the track."
• "Booking cancelled 2 days in a row with very last minute notification."
• "Complete waste of money and it was surprise gift for my husband’s birthday."
• "The session was late, but no one from staff hasn't informed us."
• "There was a driver on the track who rammed me at least three times and other people too and the Marshalls did nothing about it."
• "New electric cars are great, but because they were so new, they were having a few battery issues."
• "Not enough done by the marshals to stop the good driver banging the lesser drivers out of the way."

Value and Experience

Pros:

• "Had a great experience and will definitely be back!"
• "Good fun, attentive staff who actually take their responsibilities seriously but still have a crack with people."
• "We had an offer where it worked out as but one get one free. So two of us ride for the price of one."
• "Well organised, good facilities and interesting track."
• "The viewing area was a lot of fun and had seating and tables, and we were able to take lots of photos on the podium afterwards."
• "Staff were really helpful and friendly."
• "A fun afternoon with 2 sessions of karting, safety briefing and all the gear such as race suit, helmet & gloves included in the price."

Cons:

• "Putting people who have no idea how to kart on the track with us and then staff members telling us off for no reason for “bumping”."
• "For the amount you pay, it really isn’t worth your time or money."
• "Arrived at the track with already ten people in our party and they added another six. 16 people on the track is way too many people."
• "Too many karts on the track at any one time. Limit this otherwise the experience is absolutely pointless!"
• "It's difficult to have fun when you're in a group of adults but the one young teen that's been thrown in with your group keeps spinning out and causing yellow flags."
• "Was a waste of time. Other track users kept getting the whole session yellow flagged and red flagged every few mins."
• "However at the end the other team all got refunds as 'they didn’t enjoy their session' but our group was told it doesn’t apply to us."