Aquatics to Your Door Reviews Summary

Customer Service

Pros:

• "Customer service is second to none and I am very grateful."
• "They were so helpful, especially Dannie."
• "Really pleased with customer service; very helpful, friendly, polite and quick to reply."
• "Very helpful all through the buying process and they resolved problems straight away, thanks Mike."
• "Customer service was nice to talk to."
• "I recommend this company to anyone they were polite over the phone and very helpful."
• "Management were quick to respond to emails and offer a solution."

Cons:

• "They do not return emails or tell you what’s going on."
• "When calling the company about this they were unhelpful and claimed the disease did not come from them."
• "I EMAILED THEM WITH PICTURES BUT THEY NEVER RESPONDED."
• "I have emailed the company numerous times and still got no we’re."
• "No reply now to my replacement request."
• "I have tried to contact Aquatics to your door but didn’t get any respond back or even a quick email just to acknowledge their error."
• "The worst part is one of the staff who works there very very rude."

Delivery

Pros:

• "Delivery was next morning."
• "All fish came in a timely manner (the delivery driver even made me the first of his deliveries that day) and were packed to a high standard."
• "The fish arrived well within the timeframe, fish were packed perfectly and safely."
• "They were delivered to me as stated and were fully tracked, they arrived securely packaged."
• "The fish arrived by the earliest shipping date they could with no issue."
• "The overnight courier arrived during the morning as promised and the box containing the fish was well insulated and packaged."
• "Delivery was brilliant too; on time and well-packaged, fish seemed in good condition."

Cons:

• "The second order, 6/10 of the neon tetras had died on route."
• "I open the box and check the water temperature it was 5c my fish was lifeless with finrot and white spot there was a heat pack what had failed."
• "Out of 6 Cardinal Neon Tetras only 1 was alive upon arrival, and he died 3 hrs later."
• "Poor delivery experience. 5 dead fish on arrival."
• "Unfortunately the delivery company damaged the box containing the fish, this lead to 10 fish dying."
• "They arrived after 3-4 weeks in leaking bags with barely enough water too keep a goldfish alive."
• "The delivery driver had van issues, he dropped the box off and apologised for the van issues, he was in his van and halfway down the rd before I could even open the box, Wow, some were dead, some were upside down (just alive) and the rest looked very poor condition."

Product Quality

Pros:

• "Very impressed with the service and care of their livestock."
• "The fish bag was filled with a good supply of oxygen and nestled between 2 heat bags which are still warm hours after being put aside."
• "I eventually had two deliveries of fish from Aquatics and they were in excellent condition."
• "The fish turned up in a well oxygenated bag in a secure box so they came to no harm."
• "All 4 Fish seem strong and healthy and the Rams have already coloured up really nice, so they must be doing something right there in the shop."
• "The fish arrived in fantastic condition and first thing in the morning."
• "All fish arrived healthy and happy."

Cons:

• "Fish arrived on time and got most of the fish we ordered some not what we ordered and there all smaller than stated most of them look like they were just born."
• "Received wrong fish, the ones that did arrive were horrific, worst fungal and rot infections I've seen for a long time."
• "Would give no stars if I could. They sent the wrong fish and the ones that were sent have now lost their colour after a few days, definitely juiced up to look colourful. They don’t accept accountability and deny any issues."
• "The swordtail looks nothing like any Koi swordtail I've ever owned."
• "However 1 more of their fish swims like an eel due to its bad spine construction."
• "Fish arrived full of colour, and looked amazing... after a few days the colours started to fade."
• "The tanks are filthy dirty with a lot of green algae on every tank and the water quality looks terrible."