Hever Castle & Gardens Reviews Summary

Accommodation

Pros:

• "Beautiful overnight stay at Hever Castle staying in the Astor Wing."
• "The bed and breakfast is absolutely better than anything you can imagine."
• "Our room was beautiful, the mattress was so comfortable."
• "Stayed here for 1 night but wish it was longer!! This place is just gorgeous."
• "The hotel is very welcoming. We cannot fault our experience here."
• "Excellent hotel great breakfast very comfortable sleep no noise."
• "Stayed in the B&B and feel thoroughly spoilt."

Cons:

• "The only slight concern is the safety during the evening as there are no street lights inside or outside of the place."
• "The castle is not accessible by wheelchair as 2 lots of steps!"
• "Some areas might be inaccessible such as the winding staircases both in the castle and grounds."
• "Stairs are original to the castle and are very steep and narrow, so I'm not sure how wheelchair accessible the upper floors are."
• "The description of the rooms is a bit misleading."
• "Staying in the castle was ok cos the seating cushions in the living next to the fire and also the ones on the sofa in our suite, were really really tired."
• "Sadly my partner and I couldn't complete the tour due to my disability but we'll be back again next yr once I've moved here."

Gardens and Grounds

Pros:

• "Big free car park, grounds are amazingly well kept."
• "The gardens are simply beautiful and we love the mazes, especially the water Maze."
• "The gardens and walks were great, brilliant play area for the kids, two mazes (one bushes, one 'water') and lovely formal gardens; quite spectacular."
• "The grounds are absolutely stunning."
• "The gardens are magnificent as well as the Italian gardens and lake."
• "The gardens were beautiful."
• "Such a beautiful castle, and the Italian gardens were just amazing."

Cons:

• "The gardens are expensive to visit alone."
• "Better off going to a country park for free."
• "Although the Christmas lights at Hever Castle were ok, they were very disappointing especially at the cost of the ticket."
• "I was a bit shocked at the amount of litter that I saw, mainly food packaging."
• "The only issue was the amount of dogs allowed in, they were fouling on the stone paths and the owners weren't picking it all up."
• "The Yew maze and water maze are not accessible in a wheelchair either!"
• "Just been emailed by Hever to provide feedback through Survey Monkey. Reminded me how disappointing the Christmas experience was. Very little effort around the grounds."

Staff and Service

Pros:

• "All your staff were very helpful and very cheerful."
• "The staff and team were really friendly and full of knowledge and history that they were excited to share."
• "The staff was very pleasant and genuinely kind."
• "All of the staff are chatty and very friendly."
• "The staff were extremely helpful and friendly."
• "All staff were lovely very helpful and had amazing customer service."
• "The staff were friendly and polite."

Cons:

• "At lunch time a trip to the Moat cafe for lunch was disappointing."
• "Although 2 of the 5 meals we ordered didn't come out until the other 3 people had eaten their food. I think they must have forgotten."
• "Downside is all the food places close about an hour before the place closes."
• "A guy on the door was incredibly hostile and unhelpful."
• "They are overstaffed in the cafes it seems, and half of them looked spaced out to the point of endearment."
• "Today there was a long queue for food though at the café."
• "The only let down was whilst waiting for the jousting to start, which we sat for over an hour, they could have put some more entertainment on."

Value for Money

Pros:

• "Entry prices are cheaper than most other contemporary sites."
• "Excellent value for money."
• "If you purchase tickets in advance online you can save 10%."
• "Managed to visit Hever Castle during the Christmas Fair. The discounted entry was a huge bonus."
• "The full price tickets for an adult are around £20 each but we managed to get over 50% discount with our Tesco club card which was a nice surprise."
• "Buy tickets in advance to save around £2 each on the gate price of £19."
• "Great facilities around the grounds, I would say good value for money in reference to food and drink."

Cons:

• "Incredibly expensive for what it was."
• "I would consider the pricing slightly on the higher side considering the value offered."
• "However, food on site was very expensive."
• "The castle/gardens are kind of expensive and all the food and drink seems to be a bit overpriced too."
• "My only negative view is that the food and drink is very expensive for what it is."
• "Very expensive food stalls and restaurant."
• "Food I thought was on the expensive side."