Topsco Reviews Summary

Quality of Work

Pros:

• "The finished product looks amazing. It completely elevates the look of my kitchen and the attention to detail is beautiful."
• "The worktop is so beautiful and absolutely beautifully cut and fitted."
• "The finished product is excellent and our new kitchen & bathroom counter looks amazing."

Cons:

• "The front edges were not polished. The cut outs for the undermount sinks were completely the wrong size and shape."
• "We had over 4 metres of full height splash-backs between 97cm and 60cm that had to be cut on site for fit and sockets, which makes a right mess."
• "The holes for the taps and hob were cut very poorly and our extremely expensive taps were left outside in the rain by the fitter showing a complete lack of care for our property."

Customer Service

Pros:

• "Ollie and the entire team at TOPSCO were extremely polite, professional, and knowledgeable throughout the entire process."
• "Ollie was extremely transparent, responsive, and professional in our dealings."
• "They were prompt, helpful, friendly, professional, competitively priced, and just brilliant."

Cons:

• "If Sophia in the office has anything to do with your order, panic, as she as much use as a wet paper bag and lies through her teeth."
• "The sales process was efficient, although it would be as they require most of the money up front."
• "Aggressive payment tactics and then lie after lie from Nick Morgan still no worktops and can’t get through to anyone."

Installation Process

Pros:

• "Topsco helped us from start to finish on our journey with picking the right worktop."
• "The fitting team was also very responsible and careful. 10/10 - amazing job."
• "Sonny and the team were great installing the worktops, with a friendly and down to earth approach."

Cons:

• "The guy that did the template was great. He knew his stuff and answered all my stupid questions no bother. Paid over the main cost of the balance that afternoon and was quoted 7-12 working days............"
• "The guys that fitted the worktops were great and had a bloody hard day as our kitchen is on the first floor and they had to carry it all up the stairs."
• "The front edges of the sink cut outs were not right. In particular, the one in our utility room which had an uneven cut along one edge."

Pricing and Value

Pros:

• "Topsco are very reasonably priced compared to other worktop specialists."
• "The prices were so reasonable and this allowed me to have my dream of purchasing quartz worktops for my new kitchen."
• "Had spent quite a bit of time looking at various Worktop Suppliers and was glad to have chosen Topsco for professionalism, transparency, and at a great price compared to others."

Cons:

• "There is a 3 stage payment setup with £500 up front to book the template, followed by the bulk payment to confirm the order. Final 10% paid before the guys leave site when they fit the worktops."
• "Paid my deposit in October 2018, got them to come out to template in December 2018, got told make the next payment before the new year for the worktops to be installed in January."
• "Paid over the main cost of the balance that afternoon and was quoted 7-12 working days............"