Address: Festival Place, U14 Kensington House, Basingstoke RG21 7LN, United Kingdom
Phone: +441256353958
Rating: 3.5
based on 119 reviews.
Customer Service
Pros:
"First impression was a very friendly welcome and it was very spacious, which was important to us as my wife is in a wheelchair."
"The staff were very happy to supply a takeaway box so we could enjoy the cakes later at home."
"The staff were very attentive and efficient."
"The waitress (young lady blond hair with a pony tail) was super rude to us."
"Waitress was pleasant I ordered a coffee and a warm scone."
"The service given by the staff were second to none."
"A waitress called Keira was very polite and presented great service."
"Lovely, friendly staff but woefully slow kitchen."
Cons:
"It took 25 minutes for me to receive my flat white."
"Nobody came and apologized for delay, I got up and approached the cashier and asked politely could I pay for 2 coffees!"
"The waitress purposefully took 1 fork and 3 knives out and even throw it to our table!"
"Service extremely poor, one lady was very helpful but stressed by the young server who needed some Duracell she was that unmotivated."
"The atmosphere wasn’t very inviting; the staff seemed very cold and disinterested."
"Waited 40 minutes for food only to be told that one of the things we ordered wasn’t available."
"We waited very patiently for a very long time to be seated, and once we were seated I saw at least two or three other parties abandon any hope of being seated and leave the queue."
"Staff doesn’t seems to know what they doing wondering around."
Food Quality
Pros:
"The afternoon tea was a festive one - mince pies and cakes decorated with ivy and gingerbread people were included."
"I wanted to have a Special cake on my Birthday. So, I checked places near by me and Patisserie Valerie was in my list."
"Good range of sandwiches, light and fluffy cakes, warm scones."
"The food here is ok, but the service and the waiting times are horrendous."
"My son and I popped in for a bite to eat and enjoyed a quiche and chicken flat bread with chips which were delicious."
"Had afternoon tea here fantastic service! Diana our waitress was so friendly and kind we will definitely come back again.. highly recommend if your in Basingstoke.."
"The food was lovely, we were served by Kazz, he was super quick and friendly and helped us pick good deals for what we wanted!"
"Lovely coffee shop and nice breakfasts if they could cook soft eggs, everytime we go in there we say soft poached or soft fried and everytime we have to send back."
Cons:
"The food was small very expensive not worth the hassle worse chain we ever been too."
"Unfortunately we had a bad experience. We waited a long time to be served and when the cakes did eventually come they were very dry and disappointing."
"The bread for the sandwiches was stale, however."
"Understuffed, and undercooked and soft fries comes with the Valerie Club sandwich which is half toasted as well."
"The food and drink was lovely, we were served by Kazz, he was super quick and friendly and helped us pick good deals for what we wanted!"
"The cakes were tasty (as usual), but they seem to be critically understaffed."
"For such an established place, the food was below sub standard to say the least."
"The sandwich was toasted within an inch of its life, and was very tough to cut through and chew."
Wait Times
Pros:
"Brilliant quality of cakes, service was slower due to freezer issues but staff coped well, Chris the manager is commended, would recommend afternoon tea and cakes."
"We visited the Basingstoke patisserie Valerie on a busy weekend morning, we did have a little wait for our food, but the staff were lovely, the food was worth the wait."
"Kitchen was short staffed so food was taking very long and we couldn't wait so had to get a takeaway from elsewhere."
"Service was good. Have had better Black Forrest Gateau, lacked chocolate and sharp cherry taste."
Cons:
"Unfortunately a really bad experience. from ordering, it took 25 minutes for me to receive my flat white."
"The cakes came after 5 minutes, the tea cake after 10 and the drinks a few minutes after that and it wasn't particularly busy."
"Been to this coffee shop a few times and always been good except the last time…ordered 2 cappuccino which came out Luke warm sent them back for fresh ones but not much warmer!"
"Terrible waited over 45 mins to get served came out with 3 wrong orders not ours."
"Sat for over half an hour after ordering food and drinks 3 times."
"Waited 40 minutes for food only to be told that one of the things we ordered wasn’t available."
"To make matters worse when we tried to order; many items on the menu were not available."
"It took about 40 minutes for a sandwich and a wrap."
Atmosphere
Pros:
"I went there for coffee and although my stay was brief, loved the service, great food and coffee, beautiful ambience."
"The staff were very welcoming and the service was brilliant throughout nothing was too much trouble."
"This place is elegant with an awesome vibe. We went for breakfast and the food was amazing."
"Lovely for a light lunch, service is always flawless and staff are always accommodating."
Cons:
"The atmosphere wasn’t very inviting; the staff seemed very cold and disinterested."
"Everything was just dumped on the table - the atmosphere was as miserable as a funeral."
"Service was shocking."
"Lovely friendly staff but the milk jugs are tea stained, silverware is dirty and the teacups & saucers are chipped."
"I can understand some things slip through the net but this branch has been open for two weeks at most! Surely this shouldn’t be a problem so early."
"For such an established place, the food was below sub standard to say the least."
"The atmosphere was as miserable as a funeral."
"Google needs to make a zero star rating an option for reviews like this."