Arena Lounge UK Reviews Summary

Authenticity of Cuisine

Pros:

• "Indian Food served here has a very authentic taste."
• "Every dish prepared is with love and care."
• "The real authentic Punjabi taste, love it."
• "Desi lamp curry, feels so tender and very well cooked."

Cons:

• "We had undercooked meat served."
• "Uncooked paneer, Uncooked munchurian."
• "The food is sub standard here. They bring out cold food in just a few minutes after ordering."

Service Quality

Pros:

• "Vickram managed our event with professionalism and was very accommodating."
• "Ravneet went above and beyond to make sure we were looked after."
• "Vikram Singh and Ravnit kaur made our dining experience exceptional."
• "Service was excellent, the Food was delicious and my team enjoyed the taste."

Cons:

• "The last thing you want is a waiter smelling of poor body odour serving you."
• "The service was lacking. Very loud music almost like a night club."
• "We ordered a take away from here and it took 2 and a half hours to arrive."
• "The service provided was excellent, but the food portion is too small."

Ambiance and Atmosphere

Pros:

• "The atmosphere was really relaxed and accommodating."
• "Very friendly atmosphere. During summer they have a sit-out area and huts which are very cozy."
• "Ambiance was cherry on the cake, highly recommend."
• "The ambience, food, staff everything is too good."

Cons:

• "The venue was so loud. We could not speak without shouting on our table."
• "The service in outdoor cabin is poor and hardly someone comes to follow up."
• "The ambience outside is good. Only thing I didn't like was that our waiter was kinda creepy."
• "Hit and miss, high staff turnover and food is not that great anymore."

Hygiene and Cleanliness

Pros:

• "Everything was well planned and the arrangements were 5 stars!!!"
• "The bathrooms are very clean."
• "Very clean restaurant & this is the first thing that you DO notice as you enter."

Cons:

• "We had jeera chicken wings, and it came with a strand off washing scourers, spoon came out dirty."
• "Toilet seat rim was full of dried poor splatter don’t think this was cleaned for weeks."
• "These people are smartly conning people. The chilli chicken we had upset our stomach."