Laser Clinics UK - Richmond Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "The Staff is so professional and the session for laser hair removal have fantastic results."
• "She makes you feel super at ease, really quick and efficient and great to talk to."
• "Maha's expertise and care during my laser treatment were truly outstanding."
• "Always amazing service, getting laser was the best decision I’ve ever made."
• "The therapist was very considerate towards her needs and made her feel comfortable."
• "Very friendly & fantastic team who make you feel great about yourself and the treatment you are getting."
• "Staff here very friendly and helpful."
• "The staff are super friendly and helpful and I can’t recommend enough."

Cons:

• "Last time I couldn’t reschedule my laser treatment, because it was 24 hrs in advance not 48 hrs as they said."
• "A different person every time and every time they didn't seem completely sure what treatment I was having."
• "Bad customer service, girl called Natalia is unprofessional."
• "Couldn’t schedule it over the phone and had to book a free consultation."
• "Wanted to get a quote over phone but the staff not helpful sending straight to website."

Treatment Effectiveness and Comfort

Pros:

• "I love getting my laser done here, especially by Maha!"
• "The results are great and I would highly recommend the clinic to others."
• "Shola's professionalism and expertise were truly exceptional."
• "I have been having laser hair removal services at this clinic for a while now and I have been getting amazing results!"
• "The consultation and treatment were top-notch—Yasmin made the process comfortable and painless."
• "After only two sessions my hair growth has reduced massively!"
• "My appointment session was right on time and the entire treatment was 5 stars from start to finish."
• "Have had laser hair removal here and was not impressed. Not very happy with the results either."

Cons:

• "Had to do laser during my period, that was painful and uncomfortable."
• "Personal was moving laser faster then the laser flashed, so not all the areas got enough exposure to the treatment."
• "I've had a few sessions of laser removal here and can definitely recommend it."
• "I had around 20 sessions here and they are so inconsistent with laser frequency that I wouldn’t bother."
• "If it is then it is nothing, it is useless just like what happened to me."
• "I felt like I was in safe hands."
• "I had laser hair removal done twice so far and can already see some difference."
• "Couldn't recommend more! I’ve had two sessions of laser hair removal and the results are amazing."

Client Care and Personalization

Pros:

• "I have had such a great experience with the laser clinics Richmond branch!"
• "I had haydrofacial platinum done today with a lovely, professional lady Yasmin."
• "I finished 6 sessions with them and I'm amazed with the results."
• "Every time I come here I feel very well taken care of!"
• "Thank you so much Maha!"
• "Maha is an amazing practitioner. She made me feel so comfortable."
• "I had a lovely lady called Malika do my laser today, and oh my Goodness she was amazing."
• "I’ve been coming to the clinic for a few months and couldn’t recommend it more."

Cons:

• "Every time they didn't seem completely sure what treatment I was having."
• "Was shocked to see I had a tattoo, as if no notes or any info was being passed along."
• "Wanted to get a quote over phone but the staff not helpful sending straight to website."
• "Had a very unprofessional and unpleasant experience with one of the staff."
• "Had to book a free consultation, but the staff was not helpful."
• "They will use very low settings so that their clients will come back over and over again."