Jump Xtreme Trampoline Park & That Fun Place Tamworth Reviews Summary

Party Experience

Pros:

• "The buffet had so much choice for even the pickiest of eaters."
• "An incredibly slick process from start to finish meant none of our guests got lost or missed out trying to find us."
• "The food in the party room (and the room itself!) after the soft play was great."
• "Kids food all enjoyed and the cafe upstairs was an ideal place to relax for the adults."
• "We recently had my sons 5th birthday party at Jump Xtreme and I cannot thank the team enough for making his day so special."
• "The children’s party food was delicious - they all loved the pizza and chicken nuggets."
• "My daughter and her friends had the best time at her party! Everything ran smoothly and on time!"
• "My son had a fantastic birthday party here couldn't of asked for anything more."

Cons:

• "Again arguing with the customer and not taking responsibility. The party was an utter shamble!"
• "The soft play was dirty and looked like it hadn't been cleaned for a long time."
• "Party food was poor quality and party room was shared with another party so was extremely loud."
• "It was really bad, my daughters were getting bullied...and the staff were watching and laughing and still didn’t do a thing!"
• "Only half the amount of trampolines that are shown in the photos since they put in the separate play area."
• "Not happy paid 8pounds for my son who only 2 half then had to pull him out because you had the older children running around."

Staff and Service

Pros:

• "From the moment we arrived staff were attentive and caring."
• "Staff are so friendly and helpful."
• "Staff we very polite and helpful price for drinks were very reasonable."
• "All staff were welcoming.. One of the lads Joe was amazing with the girls on the trampolines getting involved and playing with them."

Cons:

• "Awful experience. My competitive gymnast was injured here when a kid ran behind her mid tumble."
• "Disappointed very crowded not enough seats which is not good when your 8 months pregnant. Women on reception was very rude."
• "Simon the Operations Director was repeatedly very rude when he didn't need to be."
• "Absolutely disgusting service by reception staff."
• "The staff and manager were appalling even telling me to phone for an ambulance never checked to see how I was."

Facilities and Cleanliness

Pros:

• "Always clean and really well kept."
• "Only used the play area very tidy and looked great fun."
• "We arrived 20 mins early for the first session of the day (8:40am) and what we found when we arrived was less than pleasing."
• "The whole place is spotlessly clean, staff are friendly and extremely helpful... food is delicious and good value for money!!"

Cons:

• "The soft play was dirty and looked like it hadn't been cleaned for a long time."
• "The cafeteria was no better, moody staff and dirt everywhere on the floor and tables, it had in no way been cleaned."
• "Have visited here several times in the past and it was already overpriced and overcrowded in sessions."
• "There was rubbish everywhere, the floors had not been cleaned yesterday from what we could see, bins were overflowing."

Value for Money

Pros:

• "£5 for an hour after school was great value."
• "Decent trampoline park and fantastic weekday offer for £5 each."
• "Took our 19 month old Granddaughter and she absolutely loved it. Great place, great value."

Cons:

• "Drinks in the machine a little over priced so would take own water next time."
• "The cafe is way over priced for the poor quality of food and the staff need to learn to smile."
• "Have now taken half of the trampoline floorspace away to make space for a new play area which they charge separately for and is also overpriced."
• "Nowhere near as good as other trampoline parks, but charging more than most of them."