The Cooper's Brook - Pub & Grill Reviews Summary

Service

Pros:

• "Service was always great, all ladies polite and accommodating."
• "By way of contrition, the staff were very nice."
• "Huge car park, very friendly and helpful staff."
• "The staff are always very friendly and helpful."
• "Bar lady was lovely and polite."
• "The staff are very helpful and deliver service with a lovely smile."
• "Such friendly service by Chloe (nothing was too much trouble)."
• "Special mention for the staff member Stacy Ann, who was excellent."
• "Really fast and friendly service, all staff were very accommodating."
• "Management and staff were amazing. Absolutely brilliant."
• "The staff were extremely welcoming and very attentive."

Cons:

• "We waited 20 minutes for drinks and to place an order."
• "Cold food was coming out as we were just leaving."
• "The barmaid was rude and very ignorant."
• "The staff weren’t attentive. Never checked if we were okay."
• "Took time to take our order, food was barely warm."
• "Waited ages and food was cold and to the lowest standard."
• "Awful food with staff that honestly can’t be bothered."
• "The staff - especially the bar manager - are experts in avoiding eye contact."
• "Didn’t come back to us for at least 15 minutes or so despite being only one or two other parties seated."
• "We asked for the bill, no one came back to the table."
• "Waited forever for the food when it did come some on the food was cold."

Food Quality

Pros:

• "The laid on buffet was superb, such lovely food, and very plentiful."
• "The food was very tasty."
• "The festive menu was beautiful and the gluten free menu was amazing."
• "Best Katsu curry around and the rest of the menu is yummy too."
• "Buffet was great value for money. Quality food."
• "The steak and kidney pie was lovely."
• "Prawn cocktail tasted nice."
• "I personally had the chicken sharer and a steak and this was worth the value and cooked to perfection."
• "The chef Rayon delivered outstanding tasty food in a timely manner."
• "The rib eye steak was deliciously tasty."
• "The food is always spot on and excellent value for money."

Cons:

• "It was a greasy little salmon tragedy with 2 inedible prawns."
• "The pastry was obviously repurposed from an old WWII pill box."
• "The breakfast looked like it had been on an epic adventure through the Sahara desert."
• "Steak, asked for medium and came well done, hunters chicken was burnt."
• "The portion size was terrible, three onion rings, handful of chips and a burger."
• "My Sunday lunch was horrible the stuffing balls were rock hard."
• "Food was so so, stake was char and undercooked."
• "The burgers were nice but very small especially considering the £10 price tag."
• "Microwave mash, very fatty beef, the Yorkshire pudding just exploded."
• "The food portion size was inadequate and I paid for extras which weren't provided."
• "Food very poor quality. Some meals burnt, asparagus like tree trunks."

Atmosphere and Ambience

Pros:

• "Wonderful place to spend a happy evening."
• "Lovely fathers day lunch."
• "Brilliant night out."
• "Very nice pub, now owned by Greene King."
• "Nice atmosphere, pleasant, helpful staff."
• "This family dining pub has been refurbished and has lots of nice new touches."
• "The atmosphere was pleasant."
• "Visited for the first time since it changed from the old spot pub on Sunday lunchtime had excellent service."

Cons:

• "Didn't really like it from the decor to the atmosphere and even the choice of drinks."
• "Steps all over the place in here. I fell into the ladies toilet area as the door opens onto a step."
• "It’s so dark inside despite signage the steps are not clearly visible."
• "The place was very cold with little portable heaters dotted around."
• "The children's meals seemed bigger than the adult meals."
• "The general atmosphere was quiet, only a few dinners for 12noon on a Sunday."