The Laser Treatment Clinic Harley St London Reviews Summary

Laser Hair Removal

Pros:

• "My thick hair was helped a lot by the laser hair removal."
• "The laser treatment did wonders for my skin."

Cons:

• "Paid almost £3000 for laser hair removal and saw no results."

Collagen Induction Treatment

Pros:

• "My acne scars on my face lightened."
• "Have seen such an improvement after every treatment."
• "The experience and the result were very rewarding."

Cons:

• "After 4 treatments I can see it’s getting worse and wasn’t healing but keloid becoming bigger."

Customer Service

Pros:

• "Adriana was very nice and friendly."
• "The staff was so friendly and helpful, very informative with every treatment."
• "All the staff were very friendly and welcoming."

Cons:

• "I received slightly different aftercare advice after each treatment."
• "Every time the excuse is they will call me back but they didn’t."

Clinic Environment

Pros:

• "The clinic in general is relaxing and has amazing facilities to enjoy."
• "The staff are also extremely knowledgeable and kind."

Cons:

• "However, based on the customer service (or lack thereof) received and the dodgy terms & conditions under which they operate, I would not recommend them."

Effectiveness of Treatment for Pigmentation and Scarring

Pros:

• "I had extremely deep acne scarring and hyperpigmentation, and that's practically all gone now."
• "My skin was clearer and 100% more glowy that other people asked me if I changed my skincare regime."
• "I have seen major improvements after just 2 sessions."

Cons:

• "The laser treatments had absolutely zero effect."

Treatment for Melasma

Pros:

• "This was the only treatment that actually worked."

Transparency and Business Practices

Pros:

• "They also gave me the option to pay in instalments."

Cons:

• "I highly don’t recommend this place."
• "Don’t believe in their 5 stars reviews because they are fake for sure."
• "There are no actual before and after photos."

Payment and Refund Policy

Pros:

• "After losing complete confidence in the clinic and realizing I didn't feel comfortable proceeding with the treatments, I called up the following morning to cancel my treatments within the 24-hour cooling off period."

Cons:

• "To my surprise, I was notified that there would be a £200 'admin fee' for cancelling the treatments, despite the fact that I had received zero service."
• "The final bit that was strange was that even though I paid by credit card, the refund (original payment amount less the £200) was issued as a bank transfer."

Staff Professionalism and Support

Pros:

• "Zara has been great, helping me with my pigmentation and acne scarring."
• "The staff have been so friendly and kind."
• "The Staff are lovely, results are amazing and the experience is next to none."

Cons:

• "They never admitted they messed up, never offered a solution, never apologized."

Customer Service and Policies

Pros:

• "Improved my pigmentation and spread the costs over 3 affordable instalments."
• "I am always greeted warmly, made to feel at ease and the results speak for themselves."

Cons:

• "Please don't prepay for any treatment if you come to an emergency... they will not refund."

Treatment Suitability for Skin Types

Pros:

• "Found the Clinic online and it was the only one that stated it could deal with all skin types."
• "I've got type 4 skin and the results have been incredible."

Cons:

• "Made my skin worse and they refused to acknowledge it."

General Satisfaction

Pros:

• "Finally, a clinic that listens and tailors the treatment to your needs!"
• "I've recommended this clinic to all my friends and family."

Cons:

• "I wasted so much money for zero results."
• "Avoid at all costs!"

Overall Impression

Pros:

• "I have nothing but praise for this clinic!"
• "Superb treatments with visible results."

Cons:

• "Complete rip-off and very unprofessional."
• "Beware of this clinic, it’s a trap."