Morrisons Reviews Summary

Staff and Service

Pros:

• "The shop is clean and the staff are helpful and engaging."
• "The store staff are very polite, courteous and helpful."
• "They are really great at customer service. Specially online order and collect from store is really Good. Well stock, neat and clean."
• "The staff goes out of their way to help customers."
• "The staff are all really friendly and helpful."
• "Helpful and friendly staff. Great produce and fresh selection."
• "The staff have always been spot on for me."

Cons:

• "Terrible store, many of staff have bad attitude and don't seem supervised as stand around chatting instead of helping people."
• "Woefully understaffed. A long row of permanently closed tills forces everyone to use the self service."
• "Lady in charge of electronic checkout today, 16th Feb at about 12pm was very rude."
• "The poorest Morrisons store in Gt Manchester, very cramped conditions in the aisles, no time to browse because of overcrowding."
• "Just what you need when you’re in a hurry to get to work; Jackie on the till spent a good few minutes chatting with her friend about holiday apartments on the Costa Brava, studiously ignoring the growing queue."
• "Very rude staff, keep Egnoring me while the payment machin request staff to come and approve Ibuprofen for my baby."
• "Staff are miserable, chat away to their colleagues rather than concentrating on the customers!"

Store Layout and Accessibility

Pros:

• "Well laid out. Speedy self service checkouts, good range of food."
• "This is a great store to go to... very convenient and situated in a easily accessible location. Always clean, always felt safe."
• "This one has a free car park and is next to a metrolink stop or a bus stop right outside the front entrance."
• "Easy access for disabled and parents with prams, toilets available inside."
• "Fresh produce and general groceries are available coupled with an in house bakery, what I like is the easy access via the metro in fact it has a stop here CHORLTON."
• "They have plenty of parking, which is a bonus."
• "A very good supermarket with the best quality fresh meats and a wide variety of other fresh produce."

Cons:

• "Toilets were horrible. Sink was broken. Aisles were very cramped."
• "Car park is horrendous with cars coming in and going out all over the place, its difficult to work out whats going on."
• "It's small, cramped, self-service is constantly breaking down."
• "Overcrowded with narrow aisles. Fish used to have more variety but looks unfresh."
• "It is impossible to not almost walk into someone at the front door, far too small entrance space, very difficult to navigate inside as all the isles are cluttered with 'offers'."
• "The car park is the worst designed structure I've ever seen."
• "The aisles are pretty narrow and this is a pretty busy store."

Product Availability and Quality

Pros:

• "The fresh produce is always good quality and there's a huge range to choose from."
• "You'll find spices and bread variety that other supermarkets lack."
• "All types of food are on sale, canned, dried, fresh or frozen."
• "One of the most expensive shops around... But... The best quality meat and bakery products as they always have been."
• "A huge variety of items, world foods included. Bargains and offers all over the place."
• "The only good thing I can say is that they had every food item in stock that we needed."
• "The selection of ambient and fresh foods are great and the quality isn't bad either."

Cons:

• "Run out of quite a lot of things quite often."
• "Shelves regularly half empty, poor produce, stale bread and cakes."
• "Empty shelves seem to be a problem in this store and sometimes the queues at the checkout are ridiculous."
• "Didn't have a lot of pretty basic items I wanted in stock."
• "The poorest Morrisons store in Gt Manchester, very cramped conditions in the aisles, no time to browse because of overcrowding."
• "Was better in terms of product availability and freshness until a couple of years ago. Quality has steadily deteriorated."
• "The place is untidy with little choice on the meat/fish sections."

Pricing and Offers

Pros:

• "The prices are not great but not awful."
• "The prices are pretty reasonable too."
• "With a key worker discount, there are even more reasons to shop at Morrisons!"

Cons:

• "One of the most expensive shops around... But... The best quality meat and bakery products as they always have been."
• "This store mislead customers with false offers, ie Shweppes tonic 2 for £2.20, but actually charged £2.50!"
• "Weird how Morrisons charge more for Products than other supermarkets but offering smaller size packages of stuff."