Station Sutton Coldfield Reviews Summary

Service

Pros:

• "Hired out the upstairs room for a private party with our own bar - brilliant service from Ellen considering she was alone for the majority of the night dealing with 50-60 people!"
• "Had the pleasure of being served by Charlotte she was very helpful and incredibly polite!"
• "our table was served by Mia who kept the drinks flowing and was super attentive."
• "Niamh was so friendly & helpful, she also constantly kept our drinks topped up which made it even better!"
• "service from bar staff was impeccable, in particular Joel and Ellen were very approachable and willing to recommend drinks and food items."
• "Absolutely amazing staff and service here."
• "The bartender Martin was amazing served me drinks efficiently and had a great chat with him!"

Cons:

• "Over 5 minutes to get a beer in an empty pub. 2 barstaff outside smoking and the one person behind the bar studiously ignoring the customers."
• "Had to wait ages to be served and saw a few people give up."
• "Staff looked miserable."
• "It's a nice pub but service is really slow. Manager serves his mates first."
• "Unbelievably slow food service! Waited just over 45 minutes for a ciabatta, with no apology for the long wait."
• "Could be a really good pub but have to wait an absolute age for a drink."
• "Service was ok, quite expensive and felt like small measures."

Atmosphere & Location

Pros:

• "Great atmosphere and friendly people all round."
• "Fond of the Station, good vibes and nice decor."
• "A very funky, cool place to relax and chill out."
• "The atmosphere was great, the venue was brilliant."
• "Wonderfully Welcoming! Great atmosphere, even on a quite Monday night."
• "Good traditional pub with outside beer terrace."
• "Nice outdoor area, with plenty of room, live music and DJ."

Cons:

• "All good with the pub and staff, but one nutcase wandering around trying his best to start an argument with just about anyone made me cut my stay short."
• "If ladies are allowed in with handbags, then this is discriminatory practice if men aren't allowed to with their bags."
• "Stayed for 30 mins but never again."
• "Racist pub! Couldn’t walk in with my man bag."
• "Awful place do not visit, used to be one of the best pubs in Sutton, now run by none welcoming staff, awful customer service, manager not a clue!"
• "Sat outside with a few friends and couldn't hear a word anyone was saying due to the ridiculous music volume."
• "every time I go on a weekend there are bouncers who are incredibly rude."

Food & Drinks

Pros:

• "Good select of real ale and beer."
• "Visited lunchtime. Food was really good, shame about the hot drinks."
• "The beer here was exceptionally well looked after."
• "Convenient​ for the train station. High scores for food quality and cellar quality."
• "They have loads of nice beers on with the ales changing regularly."
• "The burgers were really good, better than your standard pub fair."
• "The food was so tasty."

Cons:

• "Staff trying their best with a 'new look' menu which they don't have the ability to serve yet."
• "Food arrived with no chips."
• "Lovely staff, good selection of (quite expensive) beer, but disappointing fish finger sandwich - it was more of an overcooked batter sandwich with very little fish."
• "Food much more run of the mill then it used to be now that it's a chain, for food I would avoid."
• "Ordered a juicy Jane burger and sweet potato fries, they arrived incinerated in the deep fat fryer."
• "Food was overpriced, small portioned and vomit inducing."
• "Food very average came out at different times we were on a hen night and the hen got her food last after most had finished theirs."

Cleanliness & Maintenance

Pros:

• "First drink back at the Station since lockdown. Very professional and good to see distancing regulations in full force."
• "Good covid-safe practices in place. Pleasant and attentive bar staff."
• "The bar and lounge are tiny, the beer garden however is beautiful and the staff friendly."
• "Best pub in Sutton. Very clean and welcoming, every time I visit the staff are right there ready to help out."
• "Beer garden is good and toilets still need to be fixed."
• "The pub has a tiered beer garden which offers some heating so it can be used in colder weather."
• "Excellent pub, staff really helpful and friendly."

Cons:

• "Male toilets covered in water on the floor on my last visit (in flip flops)."
• "the toilets in this pub are a warzone, with broken door locks and urine all over the floor including the hallway to the toilet itself."
• "Place needs a refurb."
• "Ridiculously expensive for just a pub, dirty toilets, poor beer quality & rubbish service."
• "Nice and friendly with a great selection of beers and a huge outside garden. But sadly the men's toilets were filthy inside and outside."
• "Beer lines dirty, i would have thought over the course of time the urinals would have been sorted and not dripping with lime scale & some form of weird pinkish sludge from them."
• "It's a shame because it could be such a good pub. Toilets are *always* filthy and stink of urine!"