Address: 515 Alfreton Rd, Nottingham, NG7 3NH, United Kingdom
Phone: +441158744559
Rating: 3.1
based on 174 reviews.
Customer Service
Pros:
"The serving staff did admirably, especially with a new trainee."
"All the staff is polite and Ana Laura is the best server I've ever had! She was super helpful and gave me extra red sauce (don't tell management tho ;))"
"Erin served me she’s amazing she’s a good asset for the business as I feel her mannerism skills are outstanding."
"staff was so friendly! not sure who served us but he was the sweetest guy."
"he was very helpful and got us a better deal on our food."
Cons:
"Absolutely disgusting customer service - would help if they had more than two people working in the store."
"This branch needs a good manager."
"Rude manager, orders are always wrong or missing things I've paid for."
"Staff rude, no much of a health and safety here."
"Slow service, they are not customer focused, gave me an incomplete order, and when I was trying to explain about the missing item the staff member was joking around with his colleagues, not even looking at me whilst I was trying to explain."
"The staff don’t care, they are so rude, they are so incompetent."
"Service has plunged. Staff don't seem to be trained enough and don't know how to handle the situation."
Food Quality
Pros:
"The only positive thing I can say is the chicken is good."
"The food I manged to get was hot."
"Food received quickly and was fine."
Cons:
"Absolutely disgusting food quality. Having worked in the fast food industry myself, I can obviously see the oil quality is so bad."
"Shop was quite still they gave cold food. It was overcooked and very oily and most probably left over(reheated)."
"If I could give a zero rating I would, my partner ordered from here the chicken looked fine on the outside she took a few bites and the chicken inside was raw."
"We ordered chicken from this KFC branch and the chicken was slimy and unedible the chicken didn’t look fit for consumption."
"however, this may be personal preference but the batter to the chicken was inedibly salty so it was difficult to get a few bites in."
"Chicken and chips was not fresh. They were dark brown instead of golden brown."
"Lowest quality KFC in Nottingham. Drenched in oil, old chicken inside."
Cleanliness
Pros:
"Baring in mind I have worked at 3 Kfc stores in Birmingham, the stores I worked at where clean and I always made sure the toilets especially where clean enough for anyone to go into them."
"When a few more people came in someone came and cleaned the other tables."
"For those, who keep complaining about dirty tables, the store's staff don't make them dirty customers do! If everyone would take their rubbish to the bin the mess wouldn't exist."
Cons:
"This must be the worse kfc or fast food outlet i have ever been in.looked like an absolute bombsite when we walked in."
"The car park was an absolute dump, there was rubbish everywhere."
"The place was very filthy and the tables were disgusting."
"The shop was very dirty and so were the tables. There were no napkins or straws in the self-service area."
"Disgusting restaurant, not one table was clean or clear of rubbish."
"Place was dirty if I could give a 0 review I would, disgusting place will never go back, bins were overflowing."
"This kfc was neat on the inside but the toilets where actually filthy! Store should be checked up on a few times and foh staff should be trained properly to clean everything."
Order Accuracy
Pros:
"When my order was handed to me, I asked if the 3 drumsticks had been included in my order and the cashier looked me straight in the eye and said 'YES'."
"he also added an extra wing on my boyfriend’s order as you can’t get 3 wings on the side with a zinger stacker meal."
Cons:
"It took me nearly an hour to get my food, I've just opened now and I found out they gave me wrong food thank you very much, this is the second time not happy with the services, not good management at all."
"Ordered a zinger tower and a large pop chick with corn on the cob. Not only was the food cold, I did not receive my corn on the cob."
"Rude staff to start, i got a gravy mega box the lid was noy secured properly so when taking it out of the box the lid just came away and i was covered in HOT gravy."
"Rubbish! No popcorn chicken in one box of our boneless boxes, a corn instead?!"
"Came here this afternoon to order family sharing bucket of 10 chickens including fries, bottle of Pepsi and side dishes only to find out at home there were only 6 chickens in the bucket."
"I ordered food, most of it came wrong."
"They always get the orders mixed this has happened on several occasions when I went there in person and even when I ordered online the delivery was super late."
Value for Money
Pros:
"The food is often either just made fresh or stone cold."
Cons:
"Outrageously expensive for what u get, £7.50 for a meal? Oof."
"very upset about that extremely greasy and old KFC chicken would not recommend to anyone."
"Avoid service was shocking 19 minutes from ordering the food on a machine because they couldn’t take card payments at the till."