Halfords - Head Office Reviews Summary

Customer Service

Pros:

• "Both Adam & Iohn we’re so helpful."
• "I was blown away by the service i got at the bridgend store south Wales."
• "Thanks so much for your help."
• "Well done to Alistair at the Halfords Redditch Branch, brilliant service."
• "Have to say Ollie, Reading Branch, went over and above and remained courteous when changing a bulb on my Audi car."
• "Peter at Halfords Bletchley branch has got me exactly what I am looking for, thank you so much Peter, my little grandson will be over the moon."
• "Just want you to know how fabulous your team is at Halfords Stroud."

Cons:

• "Would not recommend the Sutton branch of halfords as they take all the bookings but can't cover the work."
• "Trying to call to check on progress .. no answer from store no answer from head office."
• "The autocentre's don't do wiring. Hang on these are garages. They should do everything!"
• "Being able to call the store would have been useful but instead I'm on hold to the central call centre trying to figure out what is going on."
• "No communication whatsoever."
• "Customer service contacted three times but don't seem to know what their job is."
• "Very poor customer service."

Product & Service Quality

Pros:

• "The reason I like this is because it shows that Halfords are there for you as a customer."
• "They have been doing a lot to help my husband out with the electric bike he bought."
• "Good thing about Halfords is is that if your bike cannot be fixed they will either give you another one one or your money back."
• "I now have an electric bike which a 20 pence bit of plastic snapped off I took it to Halfords they are getting the parts that are needed and have called me every few days to keep me updated."
• "instead of being little babies because they had the capability to fix it they did for a fair price."
• "I'm glad to announce that at every one of them have been excellent."
• "I've spoken to a few different people have different ranks within the Halfords system and every time they seem to be on the ball eager to help but generally just good people."

Cons:

• "You really need to train your staff to actually do the job you are paying them for!!!!"
• "The guys not helpful and if you ask for any advice they will not give you correct answer and they need more training."
• "Spent the best part of a month getting repaired an after all that time they didn't manage it."
• "Both times I have tried to buy a bike from them has been a total nightmare resulting in me canceling the first time."
• "They make up problems just to make more money."
• "Halfords Autocentre are a joke! They stock trailers yes but they don't do tow bar's."
• "Rubbish service, my daughter has waited for nearly two months to have a repair to her car done, still waiting with no help from Halfords."

Communication & Responsiveness

Pros:

• "I've also received update emails as well so if you asked me this is an excellent service."
• "The items arrived within 36 hours, when the courier said they would."

Cons:

• "I went into your Borehamwood branch and the only assistant was on the phone."
• "50 mins on hold and still no answer, and this from the head office of a company, doesn't bode well for the rest of Halfords if they can't even answer a phone at head office."
• "I took the complaint to the Resolutions centre at Head Office and they ignored my email."
• "Its not very good or business like to ignore customers."
• "customer service isnt a priority for Halfords."
• "I was on hold for a good while and got bored. Not impressed."
• "I've never experienced such terrible customer service before. EVER."

Health & Safety

Pros:

• "Not at any time did I feel uncomfortable like I can do in some garages."

Cons:

• "Absolutely no Covid awareness."
• "None of the staff were wearing masks or gloves, yet they were in and out of customers' cars."
• "Keep away from them if you want to stay healthy."