ShedsWarehouse Ltd Reviews Summary

Delivery

Pros:

• "Shed was delivered with each part loose so was easier to see."
• "Nice early delivery, 06:50 to be precise!!"
• "The shed arrived in good time and the build quality was excellent."
• "The shed arrived on the due date and appears very good quality."
• "Delivered when they said they would."
• "The delivery driver was very helpful and carried the parts up our steps to our side gate during the very hot days."
• "It arrived on time the day after the call and the delivery man was very helpful and nice."

Cons:

• "Ordered, payment took and still no delivery... Told delivery a week after purchase....never came..."
• "I have had phone calls promising me delivery and email after email promising they would get back to me and 'absolutely nothing.'"
• "The delivery time was over 10 weeks!"
• "Company were late delivering after projected 2 to 3 weeks."
• "Orders a shed 2 months ago. They do not email or phone with any details of delivery, not even to say that there is a delay."
• "Delivery took around 4/5weeks although stated it was 1 week delivery."
• "Due to lack of driver's our shed was delivered three days after initial date."

Customer Service

Pros:

• "The office staff were super helpful, even accommodating my change to a shed with windows, after it had originally been ordered and paid for."
• "I rang the help desk and was called back quite quickly."
• "Any queries were dealt with quickly and professionally."
• "Staff were very helpful."
• "Received a polite email from Natalie (thank you) confirming delivery would take place as agreed."
• "Everyone I spoke to was charming and helpful."
• "The initial contact was very good and responsive."

Cons:

• "I have had no correspondence from them at any point informing me of the progress of my order."
• "The customer service is outrageously bad and I would never buy anything from this company again."
• "Rude, unhelpful and quite frankly one of the worst customer service experiences I have ever received."
• "Appalling customer services - misleading information stating they will contact you within 10 days."
• "Do not use this company as they are very poor on service and not helpful."
• "Appalling well actually non existent customer service."
• "Their customer service is very poor, the Order Enquiry and Customer Support phones are never answered and emails tend to produce the standard response that they are very busy due to coronavirus and you will just have to wait."

Product Quality

Pros:

• "I now have a shed. It is quite well made, using what feel like decent materials."
• "The actual shed construction is of good quality and seems like it will last a long time."
• "Assembly instructions were reasonably clear, and the fixings supplied were very adequate for the materials used."
• "A great shed, we went for the 4ft x 6ft, one window shed and were not disappointed."
• "Good quality and straight forward to assemble."
• "Quality is excellent and was easy to assemble."
• "We were very impressed with the quality of the structure and ease of construction."

Cons:

• "The manufacturing tolerances seem to be a bit excessive, because during construction it became apparent that individual sections did not always match up closely."
• "The roof panels do not meet in the centre and there is no batten to complete the roof."
• "The quality of the shed is not what I expected for the money either."
• "The quality of the shed, however, is not great."
• "It's actually quite shoddy, hastily put together, with some screws missing the uprights."
• "The shed itself was below expectations in the quality of the material made mostly of thin tongue and groove boarding."
• "The timber is the cheapest of the cheap and the “dip” treatment used is literally “dipped”!"