CITY HAIRDRESSERS Reviews Summary

Customer Service

Pros:

• "The employees were friendly yet professional."
• "Staff are incredibly kind, understanding and genuinely want what's best for you rather than what's best for their business."
• "All the staff were very friendly, especially Gilberto and Maria."
• "Very friendly yet professional staff at City Hairdressers."
• "The whole team were friendly and have many years experience."
• "The ambiance of the salon was relaxed and the staff were friendly."
• "A truly relaxing ambience, with a friendly team of professionals, who genuinely care to meet client's expectations."

Cons:

• "They have an answer phone message that clearly states they only make appointments on Wednesday and Fridays, so when you try to call to rearrange they never answer."
• "Place is not nice. Customer service non existent."
• "Terrible, clearly no knowledge of curly hair and borderline discriminatory."
• "Honestly, I wish I could give 0 stars. The staff’s attitude stunk like the bottom of mo farah’s athletes foot in summer with uggs on and no ac."
• "The Worst customer service my wife has ever had! Not listening or understanding what the customer is even asking."
• "Very unprofessional staff."
• "Maria was very unwelcoming and rude."

Booking and Charges

Pros:

• "Purchased on Wowcher, Full head Highlights, wash,cut and blow dry. Long hair and toner surcharge £30, for which they will inform you before you book very professional and precise. Absolute BARGAIN!!!!"
• "Fabulous experience today at City Hairdressers. Gilberto, the manager, took the time to understand what I wanted and the result was perfect."
• "I always come back here time and time again because I love the way they do my hair and the friendly and cosy atmosphere."
• "Maria was an absolute Gem wonderful friendly lady, I can’t wait to definitely come back again."
• "Gilberto was great and recreated exactly the look I wanted from the picture I showed him."
• "Thank you so much Maria! I love my balayage, I was a bit apprehensive about having it done but so pleased you talked it through with me."
• "I had a voucher for balayage and besides a hefty discount, I got professional service and a great result."

Cons:

• "I bought a Wowcher coupon and was told to call City Hairdressers for an appointment... Then he said I will also get charged for toner £20."
• "I wish I had read earlier reviews of the place before wasting my time, money, and energy on this place."
• "Would *not* recommend buying the Wowcher Full Head of Balayage Highlights, Cut & Blow Dry, as they will charge you additional charges once you arrive at the salon."
• "When it came to cutting my hair I said I don’t want the length cut at all but was still expected to pay additional £10."
• "I don’t recommend the balayage and cut from Wowcher. Absolute scam."
• "I booked a haircut with full head of colour which I purchased on Wowcher, booked a visit over a week in advance only to be told that nothing has been booked. In addition I was asked to pay additional 20£."
• "AWFUL! Paid for a wowcher full head of balayage highlights with a cut and blow dry, forced to pay £20 on arrival for the length and toner."

Salon Experience

Pros:

• "The service was amazing and my hair was superb."
• "This was my 4th visit and they've consistently delivered on my Brazilian blow dry - Perfection!"
• "I am in love with my new hair colour!"
• "My hair did not go dry from the bleach and I never toned my hair again and it still looks great!"
• "I had a Brazilian blowdry and absolutely loved it."
• "They are friendly, very experienced and good value for money."
• "Maria is great, she washed and cut my hair perfectly, keeping the colour shades much vibrant than it were."