Decathlon Reviews Summary

Staff Service and Expertise

Pros:

• "Martino was extremely engaged and provided incredible advice and help to buy the right gears for my bike."
• "Julian is brilliant! I trust him implicitly with my bikes."
• "Madalin explained and discussed each product professionally and gave examples."
• "A big thank you to Julian and Angelo who helped me with my bike purchase recently."
• "Julian in the bike maintenance department is incredible. His knowledge and efficiency is second to none."
• "Angelo was a gem! He was very patient with me with regards to figuring out which bike I would like."
• "Martino if there was 10 stars he would have earned those today. He kindly helped with and sold my sons bike."
• "My guy Iulian is an amazing and passionate bike mechanic!"

Cons:

• "Tried to return fishing rod/reel but the lady at the till wouldn't take it back and was very unhelpful!"
• "The staff was too rude to not let a baby use their staff toilet despite of requesting them several times."
• "Security guard extremely unprofessional and rude. Stopped me on my way out of the store because I was wearing a rucksack."
• "One star due to an incredibly rude member of staff."
• "Never EVER order anything online with them. They have the worst customer service ever."
• "reluctant to accept return of a purchase of faulty item had to argue with 'the managers upstairs'."
• "Becareful people, the selfservice machine took an extra £41 for charity from my transaction."
• "Unskilled employers and also English problem! They ordered in store pair of socks to deliver to my house and they orders wrong item."

Product Quality and Selection

Pros:

• "Both of them gave great customer service, had excellent product knowledge."
• "Iulian employ his full arsenal of tools but he eventually managed to remove the old pedals and install the new ones."
• "Fantastic service. Had a really difficult time getting my tyres on and the faulty tyre was fixed."
• "Employees are very helpful with finding what you need inside the shop."
• "A very good and equipped sport store, prices very good and good quality clothes for all ages."
• "I was really impressed by the product ranges and prices."
• "Bought my folding bike today in this store and I feel extremely pleased."
• "Very happy with the stock and the products. The store seems to be well stocked."

Cons:

• "They say first impressions are the best impressions and with opening day today you are onto a winner. Excellent store, excellent staff!"
• "Most customers don't wear masks. The personnel was not very helpful."
• "While it's not the biggest or most stocked Decathlon store I have seen."
• "Getting to the shop, without a car, is a dreadful experience. Once inside, no sun glasses, no grippy socks, lots of empty shelves."
• "Fantastic value sports shop with a vast array of items for many different sports."
• "This is a proper sports shop, an excellent place. When you search the web for sports shop you often get directed to places that only sell sports clothing."
• "Ordered a bike and was shipped on the 20th from Northampton and was meant to collect it on the 21st, but as it has been delayed."
• "Decathlon focus too much on their in-house brands for my liking now, and don't stock enough products by better know and arguably higher quality ones."